Top 5 REQUIRED Attributes
- 5+ years of experience in related positions
- Experience with SharePoint Administration
- Experience with Exchange Administration
- Experience with Teams Administration
- Fluency in PowerShell
Technology Proficiencies
SharePoint
Microsoft Exchange
Microsoft Teams
Key Words
Office 365 Tenant Administration
LOCATION: Can be remote
HOURS:: 40/week 8:00 5:00 PM CST (flexibility is required due to meetings and other events that might take place outside of work hours.)
SCJ requires resource who will meet the following job description :
- Documented experience in multiple of the following endpoint technologies:
- Office 365 Tenant Administration Most critical experience required here
- Microsoft Power Platform
- Microsoft Exchange Administration (On-Premises & Exchange Online)
- Group Policy Management
- Endpoint Security Tools (BeyondTrust a plus)
- Intune Device Management (Mobile & Windows)
- Ability to ensure that incident tickets and outages are responded to and resolved in accordance with Service Level Agreements (SLAs) for their assigned platforms/services
- Continuously document and review recommended best practices to aide in continuous improvement and decreasing Mean Time to Repair (MTTR)
- Provide escalated technical support for Tier I and Tier II technical personnel.
- Experience in device compliance and reports/ Log Analytics
- Analyze incident ticket statistics to provide recommendations on ways to eliminate any developing negative trends.
- Inform team members and managers of important issues and information which will enhance client satisfaction and team performance.
- Contribute in the testing and development of training material, Standard Operating Procedures (SOPs) associated with new products, services and equipment.
- Work with internal and external resources to accurately test enhancements.
- Perform training for Tier I and Tier II technical personnel