NOC Engineer - Alpharetta, GA
Job Description
Our team is looking for a Network Operations Center Engineer who will help us maintain our reputation as a trusted partner. Responsibilities include:
- 24/7 monitoring support for the IoT Network to minimize and prevent identified service impacts when possible
- Execute the Incident Management Process, monitor strategy, and identify process improvements to ensure network quality
- Assess, draft, and deliver Root Cause Analysis in a timely manner to internal and external customers
- Continuous contribution to improve and achieve customer and global IoT Business Unit success
Hard Skills
- 24/7 monitoring support
- Incident Management Process execution
- Root Cause Analysis assessment and delivery
- Prior experience as a NOC
Soft Skills
- Process improvement
- Customer success orientation
- Global business unit collaboration
Work Site
This is a fully on-site position in Alpharetta, Georgia.
Work Environment
Night shift Tue-Sat or Sun-Thur (need flexibility 2pm -11pm EST). Very little on call requirements.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.