Sourcing qualified candidates for an Enterprise Monitoring & Tools Engineer with hands-on experience with performance monitoring, running applications such as Service Now, Solar WInds, Crowdstrike, Zscaler, and NetScout, and serving as the expert for monitoring standards and for both on-prem and cloud environments.
Responsibilities:
- Take ownership and provide support to third-party applications that support technology systems and processes. Collaborate with different departments to support the infrastructure and applications.
- Serve as the expert for monitoring standards and standard methodologies for on-prem and cloud environments.
- Develop, implement, and optimize processes within the technology environment.
- Be responsible for the integration and continuous improvement of monitoring and cybersecurity technologies to ensure proactive detection and alerting to improve uptime.
- Serve as tier 3 resource for operations team on critical issues for tools and processes on-prem and public cloud.
- Document tools and processes and train tier 1/tier 2 resources to manage the tools deployed.
- Systems monitoring related functional analysis, developing monitoring functional specifications, requirements definition, data mapping, function mapping, setting of configurations, integrations with other tools, prototyping, and testing for complex systems monitoring.
- Translate broad project scope and goals into a detailed work plan with tasks, accountabilities, dependencies, landmarks, and timelines. Monitor project plans to ensure progress.
- Analyze and deploy database change scripts from third-party vendors and internal development staff. Perform application upgrades as delivered.
- Take ownership of applications such as ServiceNow, SolarWinds, Crowdstrike, Zscaler, NetScout, and other performance monitoring tools.
- Support the day-to-day performance tuning for video and audio broadcast applications.
- Solve application issues, and performance issues, and coordinate with application owners and vendors to find the solutions.
Minimum Qualifications:
- Bachelor's degree or equivalent experience in computer engineering/science or related field preferred.
- 7+ years of hands-on performance monitoring tools including development and administration responsibilities.
- 5+ years of application support and problem-solving.
- 5+ years of cybersecurity experience preferred.
Technical Skills:
- 2+ years of experience designing and administering tool(s) specific to availability and performance monitoring of infrastructure and applications on an enterprise level (e.g., SCCM, Splunk, Zscaler, SolarWinds, Panorama, CloudVision or AppDynamics).
- Scripting/coding with one or more of the following: PowerShell, .NET, Java, SQL, Python and/or other language.
- Experience with different SQL version 2012 to 2019 and in-depth understanding of SQL Server clustering, Always-On and virtualization.
- Solid experience implementing and developing API layers, Scripting (Windows).
- Ability to review and understand the Application error logs and windows error logs.
- Familiar with Cloud technologies Azure or AWS.
- In-depth experience with API frameworks.
- Experience with configuration management tools such as Ansible or similar.
- General understanding of network protocols, security principles, and standard methodologies.
- Working experience with SNMP V2 and V3, traps, OID’s and MIB’s.
- Solid understanding of documenting technical standards and procedures.
- Solid experience with SQL Servers 2012,1014,2016 and 2019.
- Experience with SQL specific tools such as Idera Diagnostics Manager, Spotlight, Redgate.
- Experience with reporting Tools – SSRS, BI.
- Experience with data warehouse concepts and processes.