Overview
Acuity, Inc. seeks dynamic, self-motivated individuals with experience as a
Systems Administrator. The Customer’s office is responsible for building and operating a hybrid-cloud mission infrastructure and services, hosting dozens of COTS, GOTS, and custom applications, as well as a large data lake. The system has on-premises components deployed at multiple data centers, as well as use of commercial cloud resources. Acuity, Inc. requires a candidate with a diverse background and strong organizational skills to facilitate the accreditation and document systems deployments across the environment. You will work in a 24 hour, 7 day a week environment providing in-depth Tier 1 and Tier 2 level support and problem resolution for technology products and applications. Shift : 6:30am-6:30pm (12Hour Shift) current rotation for Day Shift is a week on/Week off with and 8 hour short day.
In return, Acuity Inc offers a great company culture with wonderful work/life balance and a robust compensation package which includes Health/Dental/Vision, up to $6K training & professional development benefit annually, 401K matching, corporate events/team-building and more!
Acuity was awarded "Best Places to Work" by the Washington Business Journal for over 8 years(2010 - 2014, 2015, 2017-2021, 2023, 2024) and "Top Workplaces" by Washington Post (2022, 2023, 2024). www.myacuity.com
If you are passionate about using your skills in IT Modernization, Data Enablement, and Hyperautomation to make a positive impact, you might find a good fit at Acuity. We serve federal agencies as a trusted digital strategy and technology consulting firm, providing innovative technical leadership to support our customers’ critical missions.
Responsibilities
What you 'll be doing:
- Shall work closely with Tier 2, Tier 3, and Tier 4 engineers and support customers in the Client’s environment locally and provide online and phone support.
- Shall work in an organization that provides 24-hour IT operational support and will be required to work 12-hour days/7 days a week on alternating weeks.
- Shall monitor and manage various COTS and GOTS applications, server hardware and accesses across the overall enterprise.
- Shall review reports of critical issues and ensure appropriate resources are assigned to the problem.
- Shall make resource management and work prioritization decisions.
- Shall create, lead, or participate in various quick response “tiger teams” comprised of technical experts tasked with resolving an operational problem or service outage.
- Shall provide written situation reports and provide impact analysis documentation.
- Shall provide thorough IT consulting, triage and problem resolution for technical products and applications.
- Shall interact with customers to troubleshoot and resolve moderately complex issues.
- Shall coordinate the transition of IT service policies that impact IT infrastructure.
- Shall propose and review new concepts, program plans, and policies to provide substantive input that guides implementation, including writing security plans, MOUs and SLAs and gathering relevant metrics.
- Shall recommend upgrades of hardware and software, or modifications to procedures to improve efficiency and maintain regulatory compliance.
- Shall gather and analyze data, and brief all levels of management on findings.
- Shall brief senior leadership on daily topics that impact system performance.
- Shall solicit, analyze and track customer feedback.
Qualifications
Required Skills:
- Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and client developed applications used in a high paced business environment.
- Demonstrated experience of multiple desktop programs, configuration and debugging techniques, such as Check_MK, Splunk dashboards, ServiceNow, SharePoint, Active Directory and client developed applications.
- Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents.
- Demonstrated experience tailoring technical response to all levels of technical experience.
- Demonstrated experience maintaining granular level documentation and preparing for various levels of technical ability and management.
- Demonstrated experience with TCP/IP and general networking issues.
- Demonstrated experience providing superior customer service and support.
- Demonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructure.
- Demonstrated experience troubleshooting technical issues and applying critical thought to problems.
Desired Skills
- Demonstrated experience developing in ServiceNow.
- Demonstrated experience with Jira.
- Demonstrated experience creating and analyzing data metrics.
- Demonstrated experience with Amazon Web Services or Cloud administration.
- Demonstrated experience with interpersonal and organization skills and working both independently and in a team environment.
- Demonstrated experience negotiating issues, sound judgment, and decision-making.
Clearance Requirements
About Acuity
Acuity, Inc. is a leading management and technology consulting firm that specializes in serving the federal government. Our innovative, collaborative and rewarding work environment has earned repeat honors from the Washington Business Journal’s Best Places to Work and SmartCEO Corporate Culture awards.
Why Choose Acuity?
- Innovative Excellence: Recognized by The Washington Post's "Top Workplaces" and a nine-time recipient of the Washington Business Journal's "Best Places to Work," Acuity fosters an environment where innovation thrives and employees flourish.
- Competitive Compensation: We value our employees and show it through highly competitive compensation and benefits packages.
- Personal Growth: Your potential isn't just recognized at Acuity, it's actively cultivated. With tailored training, mentorship, and cutting-edge resources, we empower you to thrive personally and professionally.
- Recognition and Visibility: Stand out in a competitive industry with Acuity's exceptional customer feedback and robust opportunity channels.
- Collaborative Culture: At Acuity, teamwork isn't just a buzzword – it's the cornerstone of our success. Encouragement and support fuel our collaborative culture, where every voice matters.
- Diversity and Inclusion: Diversity isn't just a checkbox – it's who we are. At Acuity, we pride ourselves on recruiting and maintaining a workforce that celebrates diversity and treats every employee with dignity and respect.
Join Acuity, where your talents are valued, your growth is nurtured, and your impact is amplified. Together, let's shape the future of digital strategy and technology consulting.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.