The Application Analyst I, Epic Security & Data Courier will act as the primary support contact for the application and coordinate issues that arise in their area of responsibility and must be very knowledgeable about the organization's policies, procedures, and business operations. They will perform workflow analysis, data collection and report issues associated with the software. The Application Analyst will serve as a liaison between team, end users, third parties and technical staff. They will work with end users by participating in training and troubleshooting issues and questions. Performs routine assignments in the entry level to a senior level job progression. Follows processes and checklists. Works alongside operational end users. Primarily responds to application issues and requests. Communicates known issues.
Specialization
Epic Security (Required)
Responsible for creating profiles and records, maintaining accessibility for qualified users, updating user functionality, and resolving security issues for all security aspects of the Epic Ambulatory and Access/Professional Billing applications. Manage security standard configuration for all Hill practices. Coordinate security-related activities/meetings across application and compliance teams to design system-level access. Create and maintains procedures to activate, deactivate, and update user records. Provision application security levels and roles and establishes ownership of each particular security class. Coordinate security template, role updates and establishes a security change control process.
Set up. monitor and maintain multiple security classes for all Epic application products. Build/manage security classes based on the needs of the practices. Assign appropriate user roles and profiles to the appropriate users. Keep security standard up to date with the latest Epic releases
Epic Data Courier (Preferred)
Responsible for working with Epic application analyst on release activities for the Epic EHR. S/he will be responsible for Epic Data Courier Administration activities including but not limited to the setup and maintenance of Data Courier, related processes, and applications (e.g., Content Management, Turbocharger, Build Wizard) to facilitate data migration between various Epic environments. This role is also responsible for establishing and maintaining a Data Courier change management process and will conduct appropriate audits working in collaboration with Change Management and other IT team members.
Job Responsibilities:
- Generally, performs single function tasks that tend to be of limited size and scope.
- Uses existing procedures to identify and solve routine or standard problems.
- Analyzes information and standard practices to make judgments.
- Contributes to maintaining current technologies.
- Performs Troubleshooting
- Acting as the primary support contact for the application's end‐users
- Provide software product function, design, and build/configure expertise needed for successful product implementation.
- Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them.
- Guiding workflow design, build/configuring and testing the system, and analyzing other technical issues associated with software ensuring design and configuration meets patient care and business needs
- Works with team members, vendors, and customers to ensure that the application systems are properly maintained, and necessary changes are reliably tested, implemented, and documentation is current. Serving as a liaison between end users' workflow needs and implementation staff.
- Maintaining regular communication with software vendor representatives, business community, and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline.
- Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions.
- Expert in workflows identifies areas for system optimization and process improvement. Develops solutions and collaborates with the team and management to implement these solutions.
- Works to ensure that user problems and configuration requests are appropriately addressed, and system upgrades are successfully executed with minimal disruption to operations.
- Develops and manages effective customer relationships with end-users and other team members to enhance the timeliness and effectiveness of technology solutions.
- Responds promptly to the needs of end-users and meets Service Level Agreements as defined in conjunction with our customers following issues through to closure.
- Participates in team and leadership meetings to discuss team and ongoing project related activities, issues, change, communications, and updates.
- No supervisory responsibility
- Accountable for developing technical skills.
Required Experience and Professional Skills
Experience
- Minimum of 1-3 years of experience (3-5 preferred) in healthcare industry and experience in Epic Security (build) required (Data Courier a huge plus)
Professional Skills
- Application system knowledge
- Strong interpersonal skills
- Has basic knowledge of the processes and methods of the discipline
- Growing knowledge of the principles in a discipline
- Basic understanding of fundamental workflows and data structures within their primary application.
- Basic understanding of integrated workflows and touchpoints with their primary application.
- Basic knowledge of an application functionality
- Ability to clearly communicate responses to others' questions.
- Demonstrated ability to work effectively with others
- Ability to work independently and function as an integral part of the team
- Flexibility and adaptability with respect to changing end‐user business needs
- The ability and willingness to see things in an open‐minded way and examine an idea or concept from as many angles as possible
- The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
- The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
- The ability to gain trust and establish effective relationships with system end users, business unit and vendor counterparts
- The ability and willingness to learn new software and systems
- Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence bring effective solutions to complex customer problems
- The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
- The willingness to put forth extra effort when required, including demonstrating persistence in the face of obstacles and adversity
- Strong analytical and problem solving skills. Excellent oral and written communication skills both technical and business focused.
- The ability to communicate information clearly and concisely with leadership and subject matter experts
Required Education and Certifications
Education
- Master’s Degree preferred, minimum Bachelor Degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration or equivalent work experience
Certifications
- Credentialed in Epic Security required, Data Courier strongly preferred
Salary
up to ~$95-105K/year, DOE
Additional Information
This position will have an up to 7% annual performance bonus earning potential and offers a full suite of benefits including up to 6.5% 401k matching.
NOTE: We are seeking candidates who are in/near San Ramon (or Sacramento), CA who are willing to work a hybrid schedule (2 days/week) - we're open to relocations. 2nd tier considerations for remote hires WFH within AZ, HI, ID, NV, IL, NJ, NY, PN, TN, TX, WA, or WI – other states less likely of a possibility, but not completely out of the question. Living in PST or CST strongly preferred.
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We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!
Hill Physicians is an Equal Opportunity Employer