Role Description
This is a full-time on-site role for an ITIL Lead at SwankTek Inc. in Princeton , NJ. The ITIL Lead will be responsible for overseeing the implementation and management of ITIL best practices, leading continuous service improvement initiatives, and ensuring IT services align with business needs. The role involves collaborating with cross-functional teams to drive ITIL implementation and improve service quality.
Qualifications
- Experience in implementing and managing ITIL best practices
- Knowledge of IT service management processes and frameworks
- Strong leadership and communication skills
- Ability to drive continuous service improvement initiatives
- Experience in collaborating with cross-functional teams
- ITIL certification is preferred
- Bachelor's degree in Computer Science, Information Technology, or related field