Why Join Us?
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been recognized by Forbes as one of the World’s Best Places to Work four years in a row (2020-2023), ranking among the top 50 companies across the globe in the IT category. Check Point has also been named to Forbes’ list of World’s Top Female-Friendly Companies. If you want to make the world a safer place and join an award-winning company culture – you belong with us.
Key Responsibilities
- Assist in reproducing issues and work with internal teams to provide resolutions / knowledge transfers.
- Assist with managing customer expectations and resolution of technical issues in a timely manner.
- Provides necessary support to the Service Managers for high profile technical escalations.
- Develops, maintains and teaches troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.
Qualifications
- CCNA or equivalent required.
- 0 - 2 years of experience troubleshooting network related technologies in an enterprise environment.
- Experience providing technical support direct to customers or resellers in an enterprise environment.
- Experience working with Sales Force, Zendesk, Freshdesk or any other ticketing system via phone/web/chat.
- Scripting/Programming experience with: Bash, Python, JAVA, SQL.
- Minimal travel may be expected.
- This is a hybrid role: 2 days on site.
- Must be eligible to work in the US without sponsorship from an employer now or in the future.
EOE M/F/Veterans/Persons with disability