Epitec
POSITION:
Network Administrator
JOB TYPE:
Contract, W2
LOCATION:
Kansas City, MO (Sunday-Tuesday 6pm-6am and every other Saturday)
JOB SUMMARY FOR NETWORK ADMINISTRATOR:
- Monitor and maintain networking environments to ensure a consistently high level of service, meeting established SLAs. Troubleshoot and resolve issues to support the operations environment.
RESPONSIBILITIES FOR NETWORK ADMINISTRATOR:
- Provide routine technical support and maintenance for the operations environment, focusing on networking technologies.
- Clarify common customer problems and provide resolutions for simple system failures or degradations according to standard protocols.
- Monitor and take calls for problems, taking corrective actions to minimize customer impact.
- Create and update internal tickets to document monitoring and recovery steps for the Operations Command Center.
- Recommend areas for network enhancements and assist with implementing basic changes within the network environment.
- Support customer interactions to provide infrastructure-related services, including incident, problem, change, and capacity management, and reporting activities.
- Perform projects and contribute to procedures to ensure operational readiness for OCC employees.
REQUIRED EXPERIENCE FOR NETWORK ADMINISTRATOR:
- Experience providing routine to moderately complex technical support and maintenance for networking technologies within the operations environment.
- Successfully interact with customers, demonstrating an understanding of customer problems and experiences.
- Experience recommending basic areas for network enhancements for operational and financial value and supporting the implementation of improvements.
- Participate in shift turnovers, interpreting escalated issues, and resolving open tier I and II tickets.
SKILLS AND QUALIFICATIONS FOR NETWORK ADMINISTRATOR:
- Effective problem-solving and troubleshooting skills.
- Strong written and verbal communication skills.
- Good organizational and interpersonal skills.