The Family Communications and Logistics Program Coordinator is responsible for assisting with all tasks associated with program outreach and travel coordination. This role is full-time and in-person.
Essential Duties and Responsibilities include, but are not limited to:
- Support the Programs Team in the review of all flight applications and supporting documents submitted to Luke’s Wings, while working with travel agent to schedule flight requests.
- Approve all flights that clearly meet our program requirements. Deny all flight requests that are clearly outside of our program lines, as defined by organization leadership and per our website.
- Follow the Programs Checklist.
- Record and manage geographical and statistical flight data for weekly, monthly and quarterly reports.
- Update database management systems weekly.
- Formalize decision matrices to distribute to case managers at military hospitals, SOCOM, hospice care centers and law enforcement channels.
- Create, modify and maintain routine and special letters, memos and reports using Word, Excel and Salesforce.
- Track airline miles accounts usage and cost daily.
- Help establish a threshold for determining cash vs. miles on a case-by-case basis.
- Attend and support Luke’s Wings fundraising events.
- Attend expos, conferences, resource fairs and program-related meetings and events as needed and as requested.
- Maintain working relationships and follow up with beneficiary families regularly.
- Work occasionally on nights and weekends for emergency flight requests.
Accountability:
- Strong interpersonal skills and ability to work effectively with many work styles.
- Strong written and oral communication skills, including giving effective group presentations.
- Ability to manage multiple short-term and long-term projects simultaneously.
- A commitment to the military community and providing excellent support to them, their loved ones and their cases.
- A strong work ethic, innovative spirit and the ability to represent Luke’s Wings in a professional manner.
- Flexibility to work with a team or independently.
- Ability to manage issues and crises calmly and effectively while interacting with beneficiaries.
- Operate with professionalism and confidentiality.
Qualifications and Requirements:
- Bachelor’s degree required.
- Proven and successful track record of program coordination.
- Drive to achieve goals through teamwork.
- Ability to develop and deliver presentations and speak persuasively.
- Must be familiar with Word, Excel, PowerPoint and Salesforce; this role is data and detail oriented.
- Previous database management knowledge preferred.