Title: VP, End User Support
Type: Perm
Location: New York City
US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time”.
Qualifications required:
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Extensive experience in a technology leadership role within IT/financial services
Proven ability to lead, motivate, and manage technology teams and drive innovation
Strong strategic thinking & problem-solving abilities
Exceptional communication & interpersonal skills
Demonstrated ability to drive technology initiatives in a fast-paced, dynamic environment
Ability to communicate with highly technical/quantitative partners as well as non-technical partners
Qualifications desired:
Technical Project Management Experience
Proficient with the MS Office Suite with a focused ability to create concise and compelling presentations in PowerPoint in a demanding and quick paced environment (Flash Reports in PowerPoint, Excel Workbooks, etc.)
Collaborative team player with the ability to connect across groups with proven ability to influence stakeholders
Demonstrates commitment to excellence, anticipating needs, mitigating risks and minimizing challenges
Strong attention to detail
Communicates crisply and candidly
Proficient in multiple infrastructure disciplines and functions
Experience with agile methodologies
Experience working across large infrastructure environments and distributed across multiple data centers
Essential functions and responsibilities:
Act as a bridge between the technology team & executive leadership, communicating complex technical concepts in a clear & strategic manner
Foster a culture of transparency & communication within the technology department
Provide End User Technology subject matter expertise and support all aspects of the Microsoft M365 environment including Office & Teams, Virtual Desktop Infrastructure, Citrix Workspace, Webex Platform, Office Computing and Mobile Device Management including administration and maintenance, business continuity, backup and recovery, capacity management, change management, security management, and configuration management in production and non-production environments
Develop & execute a comprehensive technology strategy aligned with business objectives
Identify & implement innovative solutions to drive end user productivity
Work with other technical staff to coordinate activities and implementations, follow and document procedures, respond, track, and escalate systems incident
Follow change management and configuration management procedures and guidelines
Serve as technical lead /mentor /representative
Serve as representative for all technical issues/discussions with all internal departments
Manage and delegate daily technical group tasks and efforts to appropriate staff/skills
Assess impact potential and coordinate and communicate to clients accordingly
Oversee and manage BAU projects such as infrastructure software upgrades, patch management
Provide oversight for technical deployment plans and system utilization reports
Collaborate with the Security department to design and implement corporate security standards
Create, maintain, and present detailed technical documentation and executive summaries necessary to support the operations for key stakeholders, including senior management
Ability to facilitate productive meetings at the work group and steering committee levels of Client
Executes the proper risk/issue disciplines to deliver the best outcomes for our customers, clients, and shareholders and to protect our company’s reputation
Driving consensus and resolving conflicts quickly
A reasonable, good faith estimate of the minimum and maximum Pay Rate for this position is $160k/Annum to $200k/Annum