DUE TO CLIENT REQUIREMENTS, THIS POSITION IS W-2 ONLY. WE CANNOT FACILITATE C2C FOR THIS POSITION.
We can facilitate w2 consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance
Rate: $50- $55/ hr. w2
We are currently sourcing for an Incident Manager to work in the Enterprise Technology Group within Westlake, TX or Merrimack, NH.
The Role
In this role you will be responsible for the supervision and handling an unplanned interruption or degradation of an IT Service that causes an impact to business operations directly or indirectly affecting a large number of users, depriving the business of one or more crucial services.
The role will operate as part of a rotational shift that will cover 24/7, and may include weekends and bank holidays, you will be responsible for leading major incidents that fall within your shift.
This is a highly visible position that requires frequent contact with Senior Leadership. Your excellent communications skills and your ability to prioritize numerous tasks simultaneously will serve you well as a focal point of a dynamic, fast-paced business environment.
The Team
As a member within the Major Incident Management team, you will be responsible for working on the restoration of our Technology services. The role is high energy, high engagement with high awareness of global teams, technologies, and leadership. It provides an exceptional opportunity to obtain a full appreciation, insight and understanding of global systems, operations, and processes across a global enterprise.
The Expertise you have
- Excellent written and verbal communication skills in English, ability to communicate both technical and non-technical information, depending upon the audience.
- Experience of data analysis and trending with ability to identify improvements and actions.
- Demonstrated ability to quickly understand sophisticated systems.
- Diligent with the ability to follow processes and procedures.
- Ability to adapt to changes in processes and services.
- Ability to rapidly absorb and understand complex technical situations.
- Ability to facilitate conversations with large groups of remote people.
- Ability to maintain calm during stressful situations.
- Ability to handle and prioritize and tasks and time efficiently.
- Find opportunities for improvement within the business processes.
- Excellent team contributor with excellent people leadership skills.
- Ability to act in an often-complex business environment.
- Handle less complex single project, or module of larger project, typically in single functional area.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
About Eliassen Group:
Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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