Jr. Systems Administrator who has comprehensive and well-rounded experience in IT support, customer service, and technical troubleshooting across a range of software and systems. Since the position includes a mix of both technical and soft skills, the ideal candidate would need to be highly adaptable and able to thrive in a dynamic environment with changing priorities.
Key qualifications and attributes I would prioritize in candidates for this position would include:
- Helpdesk and Support Experience: At least 2 years in an IT helpdesk environment, as the candidate will provide first-line support. Experience working with a wide variety of software, including Office 365 and Adobe, would be essential.
- Technical Troubleshooting: The candidate should be able to troubleshoot issues with both hardware and software, offering a quick turnaround on issues affecting senior leadership, as this role involves executive-level support.
- System Administration Knowledge: Experience in deploying software updates, managing mobile devices, and using Microsoft Active Directory for tasks such as password resets and account deactivation is critical.
- Soft Skills: Excellent customer service, communication, and the ability to explain technical issues to non-technical staff are essential, as this role will require interaction at various levels of the organization.
- Security Awareness: Experience in managing and monitoring data security, with an emphasis on preventing breaches, would be a key asset for this position.
- Certifications: A+ or Network+ certifications would be helpful, and experience with both PC and Mac environments would be beneficial given the MAC OS skills listed.