Collaboration Engineer
100% Remote - Client is in Richmond, VA - Candidate Must live in either EST or CST time zone
Communication must be 10/10
Must have valid LinkedIn
Need DL and GC Copy with submission
Excellent Communication skills
Skills: MS Exchange/Online, Powershell, Graph API, MS Teams, O365, Active Directory, Email Security
(Must pass the Powershell Assessment)
Responsible for providing operational engineering and support for the O365 environment and all additional collaboration tools that are part of the Workforce Technologies portfolio. The position designs and tests plans to ensure the stability and integrity of systems, troubleshoots and analyzes failures to minimize outages and service interruptions relating to the all Collaboration services. They will be responsible for administrating, supporting, maintaining, and deploying various new services, O365-based business solutions as well as establishing standards, processes, and configuration guidelines.
This position will also maintain tight alignment with all divisions of the Enterprise Applications, Infrastructure & Operations and Security organizations. Generally, this will involve mentoring and providing direction to peers on other teams related to direction, design, and strategy of all Collaboration services.
The successful candidate will have excellent communication skills, self-motivation and have excellent experience running projects. It is expected that the candidate will conduct themselves in a professional, presentable and respectful manner to be an outstanding representative of technology.
Responsibilities
- Operations Support and Administration
- Provide timely technical expertise to resolve technical and user issues.
- Assist with the administration of technology platforms.
- Maintains, resolves, and updates helpdesk tickets.
- Creates and updates technical and end user documentation.
- Provides training and on-going user support as needed.
- Perform best practices for Collaboration tools for providing unassailable solutions for both technical and non-technical
- Work closely with Application Systems, EUC and IST teams to support, develop, deploy, and maintain a sustainable update methodology and reporting practice
- Perform project management activities in support of the program
- Perform administrative maintenance on the O365 tenant services and associated tools to ensure optimal service response times and proper license and rights allocations
- Work with various IT teams as required to support Collaboration related initiatives.
- Problem analysis following any service issues to prevent recurrence.
- Perform product testing and integration testing as needed
- Identify security risks to our Collaboration environment and services and suggest mitigations
- Developing and promoting standard operations documentation such as procedures, checklists, Knowledge Base Articles and user instructions
- Ensuring systems adherence and compliance with security standards and practices
- Extensive understanding of O365 capacity planning and services architecture to ensure accurate and immediate Tier 1-3 level administrative support
- Analyzing designing and implementing new technologies for applications within the O365 environment
- Developing and implementing SharePoint/O365 and Collaboration tool based enhancements that improve productivity of Associates
- Adhering the IT Agile/Lean Practices and Project Methodology
- Leading or participating in projects that involve several different IT departments
- Performing root cause analysis and repair of technical issues and trends to include assisting team members as needed
- Develop and communicate technical standards
- Develop and implement Governance, Controls and automation in-line with operational, security and audit requirements
- Educating, training, and providing support to other team members and associate base on newly released Collaboration offerings and/or services, technologies and processes
- Reviewing work related documentation for team members
- Motivating, mentoring and assisting team members in reaching goals
- May be required to participate in on-call rotation perform after hours support as required
- Participates in customer/project meeting(s) and assists in design review.
- Evaluates the needs and requirements of the user population and works closely with Leadership and Architects to provide solutions in alignment with licensing policies and future technical direction
- Will be responsible for opening, tracking and reporting on Microsoft Premier tickets as needed as well as responsible for identifying and raising awareness of any credit eligible service outages per the Microsoft Services agreements
- Use PowerBI and other reporting tools to create reports and live dashboards for Sr Leadership, Business stakeholders and other teams that need insight into tenant activity and usage
- Effectively leads large efforts as required and coordinates the management of deliverables across IT teams
- Summarizes Post-Mortem communications to the business and executive sponsors
- Influences the work of others to drive medium and large projects to successful completion through effective project management, customer interaction and IT coordination
- Responsible for mentoring others in best practices, procedures, and concepts
- Steers the relevant support tasks of other associates
- Drives through obstacles and time constraints to successfully deliver a project to completion
- Can effectively manage the tasks responsible for multiple projects and report upon their status & task timings
- Delivers solutions through building consensus in both business and technical perspectives
- Other duties as assigned
Qualifications
- Have a solid understanding of ITIL Change & Release processes as well as various service and application delivery methodologies
- Expert knowledge of the O365/Sharepoint environment including applications, features, configuration, integration and problem resolution.
- Expert knowledge of Microsoft Exchange Online/Server and core elements: Active Directory, Federation Services, DNS, High Availability and Disaster Recovery Configurations, Mail Flow and Connectors, Outlook client configuration, PowerShell, SMTP, SSL/TLS
- Extensive experience and skill in the use of PowerShell to report on, manage and automate O365 services. This candidate should have the ability to author original PowerShell function
- Proven technical skills to support the organization in recommending technology, making purchasing decisions and mentoring other team members.
- Proven ability to communicate and promote concepts to a diverse range of individuals
- Ability to establish and maintain effective working relationships with co-workers, executives, officials and vendors.
- Must be a self-starter, motivated, detail oriented and committed to excellence
- Proven ability to manage own schedule/tasks and work independently with limited supervision
- Must be an analytical and strategic thinker and possess a strong ability to multi-task
- Consistently make forward thinking trade-off decisions that balance product quality, time-to-market and functionality
- Possess strong organizational and time management skills and flexibility to manage multiple business priorities
- Ability to generate timely, concise, and effective business correspondence.
- Proven ability to create and review server solutions that meet business needs and effectively communicate the rationale behind those solutions
- Conveying and acknowledging differences of opinion in a positive and respectful manner
- Set an example though work ethic, attendance, responsibility, quality, attitude, initiative, and communication
- Must have and cultivate in other employees, a positive, productive attitude
Education/Experience
Expert skills and experience in Office 365 (Identity, Authentication, Administration, Implementation, Exchange, Teams).
Expert skill and experience with Exchange Online & On-Prem and Office 365.
Expert PowerShell skill and experience in a production environment
5+ years of experience with email security platforms such as ProofPoint (preferred) or related tools.
5+ years experience with Active Directory and Access Management
4+ years of SharePoint/O365 features, applications, and solution development experience (preferred)
4+ years of Windows Server experience, preferred
2+ years of Azure and Process Automation
Prior experience with Microsoft SCCM/Intune
Prior experience with PowerBI, Tableau or similar reporting tools
4 year degree (in IT related course of study), preferred
Microsoft MCSA – SharePoint, O365, Windows Server, Exchange or Azure, preferred
Prior experience with establish IT Governance and Controls. Experience with 3rd party tools such AvePoint or Sharegate preferred
Experience with other Collaboration tools such as Whiteboarding, social and communication platforms, knowledge management platforms, hoteling systems, and smart space management systems a plus.
Migration experience and proficiency troubleshooting these platforms a plus.
Experience and skills in some of the following areas a plus:
Hybrid configurations between on-premises Exchange Server and Office 365
Moving or expanding Active Directory from on-premises to Azure Active Directory
Public folders migrations
SharePoint knowledge and configuration
Integrating MS Phone System with 3rd party phone systems / Direct Routing
