Description
Lead the future of communication strategy by guiding a diverse team of Communication Consultants towards success. In this leadership role, you will collaborate with marketing and internal business partners to create scalable solutions that enhance the experiences of associates, employers, and participants.
As the leader of a talented team, you will oversee the development and execution of effective communication and education strategies designed to engage participants in their workplace benefits and meet the needs of plan sponsors. Coaching and mentoring team members to excel in client consultations will be a fundamental aspect of your role.
Key Responsibilities
- Team Leadership & Development: Recruit, lead, and develop a high-performing team while providing continuous feedback and conducting formal performance reviews quarterly and annually.
- Culture Building: Foster a workplace culture that values contributions, initiative, and the achievement of results, recognizing and rewarding excellence.
- Collaboration: Work closely with other C&E leaders and key business partners to serve clients, participants, associates, and the organization as a whole.
- Performance Management: Monitor key performance indicators (KPIs) to ensure satisfaction, manage risk, and maintain quality. Implement action plans and hold teams accountable for achieving results.
- Regulatory Oversight: Supervise registered representatives to ensure compliance with industry standards.
What You Bring
- A Bachelor’s Degree or equivalent experience, with 10+ years in the field.
- 2+ years of experience in management or team leadership.
- Experience in employee benefits communication or financial services is preferred.
- Required certifications: Series 6, 63, and 26 (Series 7 and 24 are a plus).
- Strong leadership abilities with skills in facilitation, influencing, decision-making, and team building.
- Exceptional collaboration and partnership skills, with a background in client service and escalation management.
- Proven change management experience.
- A talent for hiring, managing, and developing a diverse team across multiple locations.
- Excellent organizational skills, with the ability to prioritize and manage multiple tasks in a fast-paced, matrix environment.
- Strong communication and interpersonal skills, with the ability to think strategically and advise senior leaders.
The Team
This role is part of the Analytics, Marketing & Communications team within the Tax-Exempt Market business unit. It serves nonprofit employers and their employees to provide benefits that support their needs. The Communications team collaborates closely with clients to deliver consulting, content development, and execution of programs that inform and educate employees about their workplace benefits. You will ensure client and participant satisfaction with communication and education platforms and proactively contribute to initiatives that positively impact associates, clients, and the organization.
Join Us
We offer a unique opportunity to build a meaningful career that makes a positive impact on people’s lives. Enjoy flexible benefits that support you at every stage of your career in an empowering and supportive environment. You do not need a finance background to thrive—extensive learning opportunities are available to help you grow the career you’ve always imagined.
Our hybrid working model combines the benefits of working offsite with in-person collaboration. Most hybrid roles require onsite work during one assigned week per four-week period, increasing to two full assigned weeks starting in September 2024.
Our Commitment to You
We value honesty, integrity, and the safety of our associates and customers within a highly regulated industry. Certain roles may require a preliminary credit check during the screening process, followed by a detailed background investigation upon receiving an offer. This includes reviewing criminal, civil litigation, regulatory, employment, education, and credit history where applicable. A pre-employment drug screen may also be conducted based on the role.
As an equal opportunity employer, we are committed to fostering an inclusive and diverse workplace where everyone feels a sense of belonging. If you need accommodations to participate in the application or interview process, please contact our HR Accommodation Team.
Employment Type: Full-Time