Location: Englewood, CO
Duration: 6 month contract to hire
Pay: up to $48/hr
JOB DESCRIPTION
An entertainment company in Greenwood Village is seeking an IT Support Manager to join their team! This individual will be responsible for hiring, training, and developing the team to meet the unique demands of the entertainment and media industry. They will oversee daily IT support operations, manage service desk activities, resolve complex technical issues, and ensure exceptional service levels. Utilizing a user-centric approach, they will provide outstanding customer service and support requests promptly. Additionally, they will develop and oversee budgets related to IT support operations, ensuring cost-effective solutions without compromising service quality. This person will also analyze and monitor KPI's and service metrics to identify areas for improvement and performance tracking. This role requires availability after hours and weekends as needed and carrying a mobile device with the potential for rotating on-call duty.
REQUIRED SKILLS AND EXPERIENCE
- 7-10 years of experience in IT Support, with a minimum of 3-5 years of experience in a leadership role.
- Proficiency in Windows and Linux operation systems.
- Understanding of TCP/IP and networking.
- Working knowledge of W3C web standards and guidelines.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
NICE TO HAVE SKILLS AND EXPERIENCE
- Advanced certifications (e.g. ITIL, CompTIA A+)
- Experience in the media or entertainment industry
- In depth understanding of ITIL framework and service management practices.