Role: Major incident Manager (MIM) Lead
Location: Fort Mill, SC (Onsite)
Long Term Contract
What are the top 3 skills required for this role?
1. Communication
2. Major incident Manager (MIM) and customer managing skills
3. ITIL - Incident Management
Job Description/ Responsibilities
- Bachelor's degree in information technology, engineering, or a related experience
- At least three to five years’ experience working in a prior incident/crisis management role.
- Strong experience working with IT Service Management Tools – ServiceNow
- Strong knowledge of IT service management frameworks including ITIL and COBIT.
- Experience with APM and Infrastructure Monitoring tools such as Dynatrace, Solarwinds, Splunk.
- Experience providing support for cloud-based solutions in AWS, Azure.
- Experience with cloud architecture (containers, PODs,) and orchestration technologies (Kubernetes, Docker).