Title: Desktop Admin
Location: Hackensack, NJ (Day1 Onsite)
Experience (Years): 9 (Min) - 15 (Max)
Strong computer software and hardware troubleshooting skills
Responsibilities:
• Install and configure software and hardware on end point devices.
• Manage network servers and technology tools.
• Respond to Client to support requests.
• Set up accounts and workstations.
• Monitor performance and maintain systems according to requirements.
• Troubleshooting of software and hardware issues.
• Ensure security through access controls, backups and firewalls.
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies.
• Build an internal wiki with technical documentation, manuals and IT policies.
• Provide desktop systems and user support to ensure required computer capabilities are available to all users.
• Develop and provide systems and software training to the end-users
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software for local and remote users
• Develop and maintain an inventory of all IT desktops, components and equipment
• Maintain documentation on all desktop processes and procedures
• Ensure that application and system updates are in place
• Deploy, implement, troubleshoot and support the workforce environment
• Monitor the ongoing operation of the Windows environment
• As applicable, create, maintain, and update tickets within the ITSM (ServiceNow)
• Provide ‘hands and feet’ on-site local assistance as directed by TechM Service Support as needed
• Restore standard managed workstation and secure local data stored from the latest available backup through the supported workstation backup mechanism
Core Competencies
• Strong computer software and hardware troubleshooting skills
• Working knowledge of networking and troubleshooting skills
• Installation and configuration of Windows operating systems for end point devices.
• Troubleshooting skills related to Windows operating systems, Hardware, applications , Printers and other IT devices
• Effective writing skills to develop training materials, and document processes and procedures
• Ability to multitask and adapt to fast-paced support demands
• Strong interpersonal skills with the ability to interact and work with users