Davies US is looking for an experienced Helpdesk Technician for a 6-month contract to analyze and resolve end-user hardware, software, and general technical problems in a timely and accurate fashion. Reporting to the IT Manager, you will observe and control the company’s computer systems and peripheral equipment for the purpose of uninterrupted data processing, operating runs, and batch program jobs, and other duties to ensure efficient computer operations for all users).
Responsibilities and Duties
- Responsible for the “help desk” – appropriate utilization and distribution of all ‘Service Now’ requests from user community to IS staff as appropriate for computer issues/job requests to be handled by IS Department
- Provide application and technical support/assistance to all PC users
- Responsible for installing and maintaining software and hardware on user PC.
- Recommend upgrades, patches, and new applications and equipment
- Flexibility to provide support to users on an on-call basis
- Work effectively with project management, support, and other internal departments
- Work with users and clients to ensure proper data in the system to facilitate efficient job functions by users
- Ensure that requested data restores are logged and handled in a timely manner
- Responsible for maintaining stock of toners and other supplies as appropriate.
- Purchase orders will be issued and tracked as well as distribution of the supplies to the users
- Assist with troubleshooting network performance issues
- Collaborate with developers, programmers, analysts and designers in conceptualizing, developing and testing of new software programs and applications
- Responsible for maintaining systems and documentation that support compliance with Sarbanes Oxley requirements
Experience and Qualifications
Required
- High School Diploma
- Minimum of one year working with software and hardware support with Windows 10/11
- Minimum of one year working in a Help Desk/IS technician environment
- MS and technical certifications such as A+ or Network+ a positive
- Experience with Flexibility to provide support to users on an On-Call basis
Knowledge, Skills, and Abilities
- Proactive, independent, and takes initiative with consistent follow through
- Superb communication skills, verbal and written, conducted in a timely manner
- Superior time management skills with capability of working with and meeting deadlines.
- Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
- Excellent team player with interpersonal skills
- High level attention to detail and problem-solving skills
- Capable of working collaboratively and independently with minimal supervision
- Exhibit discretion with sensitive and confidential information
- Display a comfort level working with key people at all levels within an organization
Essential Requirements
- Must have US work rights (No H1B or other Visa's)
- Must speak English