Pay Range: $60-$70/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.
Responsibilities:
- Under general supervision and with minimal assistance from more experienced and knowledgeable analysts, join the Enterprise Windows Deployment Team as a Level 3 Engineer.
- This role involves supporting driver updates, operating system deployment, physical hardware testing and validation, and point of sale (POS) support and development.
- Provide 3rd level support for client and server operating systems. Independently research and resolve moderately complex technical problems.
- Document operating standards, implementation procedures, and troubleshooting details.
Education/Experience:
- Bachelor's degree preferred and 8+ years of related experience or an equivalent combination of education and experience.
- 3 to 4 years with Azure AD.
- 5 to 6 years of experience with Microsoft Endpoint Configuration Manager.
- 3 to 4 years of experience with Microsoft Operating Systems or Unix, LAN implementation/support.
- 1 to 2 years of experience with client-server applications in a 2-tier and 3-tier architecture.
- Intermediate level knowledge of client-server hardware platforms.
- Experience with PowerShell scripting and automation.
- General knowledge of LAN/WAN components.
- Intermediate level technical writing skills (documentation).
- Intermediate level understanding of emerging technologies.
- Intermediate level organizational, teamwork, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels.
- Intermediate level presentation and written and verbal communication skills; ability to effectively communicate technical issues and solutions to all levels of business.
- Functional understanding of the assigned retail business area (logistics, credit, and so forth) and how it interacts with other areas of the business and detail processes; overall understanding of the MST suite of systems and their interdependence is a plus.
- Intermediate level conflict resolution, negotiation, and consensus building skills.