Job Summary:
We are on the lookout for a skilled Windows POS Device Technician/Engineer to join our team at the Boston Support Center. The ideal candidate will possess extensive technical expertise in managing, configuring, and troubleshooting Windows-based point-of-sale (POS) devices. If you have a strong background in Windows 10 LTSC and LTSB, Windows 11, and are experienced in device imaging and configuration management, we want to hear from you!
Key Responsibilities:
- Manage and maintain the fleet of Windows-based POS devices across multiple locations.
- Create, test, and deploy secure Windows images for POS devices.
- Optimize Windows settings for improved performance and security related to POS applications.
- Troubleshoot and resolve Windows-related issues on POS devices promptly.
- Evaluate and remediate Windows security vulnerabilities from periodic scans.
- Develop and maintain detailed documentation for POS device configurations and processes.
- Collaborate closely with IT and operations teams to ensure the reliability and performance of POS devices.
- Manage and enhance the wireless functionality for Windows tablets.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- • 5yr+ Windows sys admin experience (Windows 10 & 11)
- • 2yr+ POS Image Building experience
- Strong knowledge of Windows operating systems, particularly in enterprise settings.
- Experience with imaging and deployment tools associated with Windows.
- Familiarity with Group Policy; knowledge of Active Directory is not required as we do not use it in our POS terminals.
- Proficiency with remote management and monitoring tools.
- Experience with Windows Embedded Shell and the Windows DISM tool.
Preferred Qualifications:
- Microsoft certifications such as MCSA or MCSE are a plus.
- Experience with POS software and hardware systems.
- Knowledge of IT operations in retail and/or hospitality environments.
- Familiarity with networking concepts and troubleshooting methodologies.
- Prior experience managing Windows tablets and their wireless functionalities.
Key Skills:
- Windows OS Administration
- System Imaging and Deployment
- Configuration Management
- Troubleshooting and Problem-Solving
- Technical Documentation
- Strong Communication Skills