Job Overview
Join our dedicated nonprofit organization in California, where we are committed to empowering individuals with developmental disabilities. We are seeking a Senior IT Technician (Network Administrator/IT Tech 3) who is passionate about utilizing technology to enhance the lives of those we serve. This remote position offers a unique opportunity to contribute to a meaningful mission while developing your technical expertise in a collaborative environment.
Key Responsibilities
- Deliver exceptional Helpdesk support and respond to user inquiries regarding hardware and software.
- Ensure timely resolution of support tickets in alignment with established service level agreements (SLAs).
- Provide 2nd tier support for IT technicians, creating and maintaining documentation to facilitate efficient problem-solving.
- Design, configure, and oversee our network infrastructure, which includes LAN, WAN, VPN, and wireless networks.
- Troubleshoot network issues to enhance performance, security, and reliability.
- Manage network user accounts, permissions, and access rights effectively.
- Ensure compliance with security protocols and proactively address potential vulnerabilities.
- Monitor network traffic and capacity, offering recommendations for system improvements.
- Facilitate end-user training on the effective utilization of Office 365 and other IT systems.
Required Skills
- Proficient understanding of network protocols, including TCP/IP, DNS, DHCP, and SNMP.
- Practical experience with network hardware such as routers, switches, firewalls, and VPNs.
- Familiarity with network monitoring and troubleshooting tools.
- Strong communication skills and ability to work collaboratively in a team setting.
- Capability to manage multiple priorities independently in a dynamic environment.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field with pertinent certifications.
- 3-5 years of experience in network administration or a related IT domain.
- Alternatively, candidates with a high school diploma and a minimum of 5 years of network administration experience will be considered if they possess relevant certifications or coursework.
Career Growth Opportunities
Our organization values professional development and offers numerous avenues for career advancement. As part of our team, you will gain valuable experience and have access to training programs that will enhance your skills and support your career trajectory.
Company Culture And Values
We pride ourselves on fostering a workplace committed to diversity, equity, and inclusion. Our team engages in continuous learning, ensuring that our services meet the diverse needs of the communities we serve. By joining us, you will be part of a mission-driven organization that makes a profound social impact.
Networking And Professional Opportunities
Working with our organization allows you to build a strong professional network by connecting with like-minded individuals and professionals dedicated to making a difference. This role offers collaborative opportunities that will enhance your skills and support your career growth.
Compensation And Benefits
- Competitive salary range of \(71,424 - \)95,748 with potential for annual increases.
- Comprehensive benefits package, including retirement plan options with employer contributions, health, dental, and vision insurance at minimal employee cost, and flexible spending accounts.
- Generous vacation and sick leave policies, life insurance fully covered by the employer, and 15 paid holidays annually.
- Employee referral bonus program and bilingual language differential pay for proficiency in languages other than English.
We invite you to apply for this role and join our mission to empower individuals with developmental disabilities.
Employment Type: Full-Time