Insight Global is hiring a JUNIOR Technical Business Analyst for one of our higher education clients. This role is going to have a focus on innovative and new technology and will be wearing multiple hats as a Jr. BA/PM, App Systems Analyst, and technical liaison. In return, there is a massive opportunity for growth and career advancement.
This is full-time direct hire with the client. Pay range is $27-$31/hour. Hybrid 3x per week on campus.
Position Responsibilities/Accountabilities:
1. Establish and maintain strong business-technology partnerships between ITS and administrative business units.
2. Provide technology support to business users to ensure consistent delivery of services, programs, and resources to students and alumni.
3. Ensure business units effectively and efficiently utilize ITS technology support resources.
4. Identify, develop, and implement technology training for business and end users.
5. Identify and develop internal training materials, guidelines, and procedures to support utilization of technology applications.
6. Troubleshoot and resolve technology issues efficiently to ensure business continuity.
7. Provide feedback and recommendations to business unit leadership about potential new technology solutions to improve business efficiency and effectiveness.
8. Meet regularly with business unit leadership to strategize on technology needs.
9. Ensure business units have support for service management and contract renewals.
10. Establish and manage relationships with third-party technology partners.
11. Facilitate engagement with third-party technology partners to ensure effective delivery of services, including scheduled check-ins and support escalation.
12. Provide updates on user utilization patterns, and consider improvements to the user experience of LMU technology.
13. Project manage and coordinate technology infrastructure efforts, including onboarding new technology and implementation.
14. Participate in relevant professional associations and represent LMU at national and regional conferences.
15. Perform other duties as assigned or requested.
Requisite Qualifications
• Typically, a bachelor’s degree or commensurate experience in technology, data science, software development, or marketing fields. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
• Minimum three years’ experience in a professional or educational setting with proven skills, knowledge, and ability in the technology and digital communications field.
• Demonstrated knowledge or training in the areas of project management, operations, content management, enterprise application management, vendor negotiation and collaboration, quality assurance processes, and the ability to coordinate multiple simultaneous projects.
• Advanced knowledge of and experience using Excel and other reporting and analytics tools, including data imports and exports.
• Exemplary written and oral communication skills, and an ability to preparate digital communications for staff, recruiters, and students.
• Active listening skills, ability to accurately gather business requirements, and the ability to synthesize multiple concepts and think strategically.
• Ability to work both independently and in collaboration with multiple cross-functional stakeholders.
Plusses:
• Knowledge of database concepts and SQL, including understanding of database file and table structure.
• Demonstrated knowledge of and experience with software relevant to career development, content management, and digital communications.
• Understanding of IT best practices including data integration architectures and protocols, and information security.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.
