Description:
A key focus of the role involves managing IT infrastructure within the OT (Operational Technology) environment, including shop floors, building management systems, and laboratory systems.
Operating within the IT Infrastructure function, this position spans multiple infrastructure domains and serves as a technical engineer for the Global Infrastructure team, supporting various Client sites. The role also ensures service provider performance by defining and managing KPIs, SLAs, and related metrics and reporting. Additionally, the Infrastructure Engineer ensures adherence to best IT practices, including documentation, IT security, and change management processes.
- Ability to perform cross technical Root cause analysis and define associated measures.
- Able to work independently and make educated decisions to provide quick solutions to problems
- Ability to prioritize and quickly resolve issues
- Deep technical infrastructure knowledge
- Understand ITIL model and metrics for Service Delivery