Our client is seeking a Technical Support Specialist with the ability to thrive in our fast-paced, highly collaborative environment is essential. Ideal candidates will have strong communication skills and the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts are essential.
Responsibilities:
- Install, configure, and troubleshoot end-user hardware, software, and peripherals.
- Ensure data integrity through appropriate software and hardware solutions.
- Diagnose and resolve hardware/software issues, providing timely updates to users.
- Provide user support, server administration, patch management, and general IT maintenance.
- Take ownership of projects and coordinate with developers as needed.
- Conduct routine audits to ensure compliance with IT standards and policies.
- Manage installations, upgrades, and patches according to IT procedures.
- Maintain and monitor server, network, and firewall systems.
- Mentor team members on escalations and new technologies.
- Plan hardware/software upgrades to support system growth and perform root cause analysis for operational issues.
Requirements:
- Bachelor's degree or High School Diploma or equivalent plus 3+ years of experience.
- Proficient with Jira Ticketing System.
- Proficient with Microsoft Active Directory, Intune, Exchange, Windows 10 and 11, Office 365, Outlook, Azure, and Okta.
- Experience with VPN, Antivirus, MDM, N2WS, and cybersecurity monitoring tools such as Mimecast, Automox, Kandji, Druva, Arctic Wolf, Symantec, Microsoft Defender.
- Experience imaging and troubleshooting Mac and PC hardware, 5+ years of server administration.
- Experience with Zoom Phones and Video Conferencing, Slack and Confluence.
- A diverse set of skills will be required to resolve a complex and wide-ranging set of problems.