Role: MIM Consultant
Location: Fort Mill, SC (Onsite)
Duration: Contract
Job Description:
What are the top 3 skills required for this role?
1. Communication
2. MIM and customer managing skills
3. ITIL - Incident Management
Responsibilities
Bachelor's degree in information technology, engineering, or a related experience
At least three to five years’ experience working in a prior incident/crisis management role.
Strong experience working with IT Service Management Tools – Service Now
Strong knowledge of IT service management frameworks including ITIL and COBIT.
Experience with APM and Infrastructure Monitoring tools such as Dynatrace, Solarwinds, Splunk.
Experience providing support for cloud-based solutions in AWS, Azure.
Experience with cloud architecture (containers, PODs,) and orchestration technologies (Kubernetes, Docker)
Excellent managerial skills and ability to collaborate with team members.
Ability to analyze a high volume of technical data and work in a fast-paced environment.
Strong problem solving, analytical, and time management skills.