Fraud Analyst (Tampa, FL onsite)
Position Location: 4110 George Road, Tampa, FL 33634 (airport area)
JD
As a Fraud Analyst you will support our client’s ecommerce business operations around the globe. Interested candidates should have previous experience in a high-volume production environment conducting investigations, possess excellent analytical skills, and pay great attention to detail. Experience with banking fraud analysis, E-Commerce fraud analysis or retail fraud analysis is a plus!
Core Responsibilities
Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
Investigate transaction/user accounts for any policy violations
Utilize multiple systems/windows to gather data
Update incident status, accurately notate accounts/transactions
Manage customer Rewards account status and security
Route escalations to defined points of contact
Refunding credit cards and other payment instrument
Cancel suspected fraud orders and flag known criminal devices to prevent use
Requirements
High School Diploma or equivalent
Ability to work one weekend day per work week
One year of previous experience in the credit card/rewards card fraud or analysis industry
Moderate computer skills - Knowledge of standard MS Office programs (Word, Excel)
Ability to navigate multiple computer screens with multiple systems/windows
Ability to communicate effectively both written and verbally
Strong time management skills and attention to detail
