The Systems Engineer is responsible for supporting all infrastructure including servers, software in a Microsoft Windows environment, from design through implementation and support. He/she must perform a wide variety of installation, configuration and upgrading of servers, storage and maintain all server and software in a LAN, WAN and stand-alone environment. He/she must provide investigation, diagnostic testing, repair and resolution of hardware and software.
Essential Functions
Complete configuration, installation, and support of equipment in a Microsoft server environment to the specifications of best practices.
Troubleshoot and resolve computer related issues when contacted by clients by providing both on-site and remote support.
Maintaining software applications, operating systems, and regular maintenance.
Managing assigned projects and program components to deliver services in accordance with established objectives.
Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.
Any other duties as assigned by management.
Education And Experience
Must have a minimum of 3 to 5 years of engineer experience in large call centers.
MCSE a must.
Must be VMware certified and have hands on experience for at least 2 years
College degree in Computer Science .
Required Skills
Technical, analytical, interpersonal and organizational skills required.
Maintain two Microsoft competency requirements.
Advanced working knowledge of up-to-date desktop applications
Advanced knowledge of Windows Servers
Must have expert skills with Active Directory.
Must have expert skills with MS Exchange/Office 365.
Must have Citrix, Viper anti-virus, Malwarebytes, and other various software applications experience
Knowledge of Imperva, Tenable Security Center, Kace, F5, Mobile Iron and other IT applications is a must.