Title: Process Engineer
Duration: 6+ months
Location: Harrisburg, PA
Additional Work Details
Please see the complete job description.
- The initial contract is full time, 40 hours per week; Work hours are 8:00 AM – 5:00 PM, Monday – Friday excluding state holidays and other office closings; Lunch is 12:00 PM – 1:00 PM
- Work location is full-time telework
- The candidate may be expected to report to the central office at 400 North Street, Harrisburg PA for meetings, JAD sessions, and other collaboration needs.
- The selected candidate must have a current PATCH check
- The selected candidate is expected to comply with existing agency procedures and policies
Position
Title: Process Engineer for Mobile Architecture, Design, and Platform Team
Specific Duties
All work products would meet industry, Java, and Azure, best practices and standards and as further defined by the department and the Enterprise Architecture and Service Management (EASM) team. The enterprise’s mobile domain includes applications hosted on a standardized
platform of Azure Cloud. Some work may leverage JBoss virtual server
technology. Most of the mobile applications are iOS custom apps with a minority
of android custom apps being delivered and supported. Enterprise devices for
business areas are iOS iPads and iPhones, but there has been some increase in
the provisioning of android phones. All applications that are advertised for
use are business partner facing, they are not for use. This position
will be responsible for documenting and communicating the vision that the team
develops to support current configurations and future opportunities into other
service options such as facing or more android development
opportunities.
This position will be responsible
for developing, documenting, and communicating the technological health of the
OA-Client BSM mobile platforms and will support all mobile platform developers,
consumers, and support personnel, specifically in providing excellent customer
service. The candidate will work closely with the enterprise architect and the
service delivery team to define service delivery and processes, conduct
testing, implement service monitoring, complete risk assessments, and implement
customer service communications for the team. Work will include developing
digital artifacts to support communication to disparate development teams.
Documentation will include strategy and roadmaps, design plans, hosting pattern
and implementation documents, system to system integration patterns, guides for
reusable coding and enterprise frameworks, configuration standards, logging
requirements, SDLC and CI-CD process maps, testing guidance, implementation and
support plans, and educational resources to support new technologies and
techniques.
Additional
activities to support this work includes analyzing and documenting pending
operating systems upgrade schedules, impacts of technology stack updates to
current application inventory, documenting the team’s updated or new feature
sets, and participating in technology review and planning teams, such as EASM
specifically in hosting requirements and solutions. This position will support
the maintenance and support of enterprise common framework libraries and
enterprise shared components that are delivered to other OA-Client BSM teams to
implement into product solutions via testing, service monitoring, and risk
assessments.
This position is
responsible for communicating constraints including, risks, time, resources,
and scope to BSM management as it impacts delivery of work products or delivery
of a stable mobile platform.
The ideal candidate would have
experience in DevSecOps practices with a focus on reduced total cost of
ownership and ease of use. Key deliverables will be solutions that meet
customer requirements for security, accessibility, and functionality.
Conduct research to develop new and improved
processes for delivery of services
Communicate and support integration and
implementation patterns and procedures for teams leveraging mobile platforms
within the enterprise
Design and plan workflow processes for efficient
and excellent customer service delivery
Conduct testing on the enterprise’s mobile
platform solutions
Monitor performance metrics and services using
automation and manual processes to ensure operational excellence for the enterprise’s
mobile domain
Troubleshoot problems associated with mobile
processes as they exist in the enterprise’s mobile domain
Evaluate processes and technology to ensure
compliance with industry standards, OA-Client IT Policy, and EASM standards
Provide estimates in effort and services costs
to support the enterprise mobile domain
Develop and support technology upgrades and
regular support roadmaps for the enterprise’s mobile domain
Conduct training, provide incident response, and
offer guidance to a wide range of mobile customers including other development
teams, infrastructure engineers, and mobile app users
Review and recommend technical frameworks,
technologies, and implementation patterns as defined by EASM Standards
Develop and participate in creating detailed project
documentation, including plans, design specifications, roadmaps, models, and
technical interfaces
Collaborate with other technical teams to define
and support successful delivery of services and solutions
Utilize configuration management tools, design
tools, debugging tools, and any other environment specific tools necessary to
create, test, and implement enterprise systems, applications, and components
Support
enterprise product deployment and enterprise product validation activities
Collaborate
with the enterprise architect to maintain a standard SDLC process for all
OA-Client BSM mobile development teams
Mentor
OA-Client team members on agency specific and industry best practices for
processes and standards
Participate
and provide feedback in meetings, including daily standup meetings
Provide regular status reports on assigned work
to OA-Client BSM COPA manager
Required
Skills and Experience:
Knowledge of digital accessibility and
Knowledge of regulations related to
digital accessibility (e.g., Section 508, ADA)
Knowledge of the Plain Writing Act of
2010 and other regulations related to content accessibility
Knowledge of WCAG 2.1 AA requirements
related to content authoring and production
Knowledge of web technologies (e.g.,
HTML, CSS, JavaScript)
Required – 5+ years
Experience working with development
teams
Experience testing and supporting
responsive design web applications
Experience testing and supporting Cloud
hosted technology services
Experience testing and supporting
mobile applications
Experience testing and supporting web
services
Experience in authoring system and
technical documentation, diagrams, and other artifacts in support of customer
service and delivery of technology solutions
Required – 3+ years
Experience in development and delivery
of training content and materials
Experience in production support
operations including triage, root cause analysis, and communications
– 1+ years
Experience creating accessible content
using plain and clear and structured content, and providing
alternatives as needed
Experience creating content that
reflects and
Experience using accessibility
evaluation tools and frameworks (e.g., WAVE, Developer Tools, Accessibility
Inspector)
Experience using assistive
technologies (e.g., VoiceOver, JAWS, Dragon Naturally Speaking, ZoomText)