The Pacific Building Group IT Manager is responsible for providing day-to-day technical support, including the installation, configuration, and management of desktop applications and server infrastructure. This role demands a strong customer service mindset, focusing on minimizing downtime for internal employees and stakeholders. As the lead IT specialist, the IT Manager collaborates with management to deliver a seamless technology experience, ensuring that all systems run smoothly and securely. By working closely with every team member, the IT Manager is dedicated to providing a first-class IT experience, committed to "delivering the highest level of service, every time."
Responsibilities:
- Provide desktop technical support on-site and at job sites for Pacific Building Group (PBG) employees, identifying, troubleshooting, and resolving hardware, software, connection, and printer-related issues
- Manage PC setup and software deployment; conduct new hire IT orientations to ensure employees have the tools and support needed for success
- Handle employee offboarding by securing accounts, networks, and IT assets, ensuring all equipment is returned or accounted for
- Maintain and update staff email accounts, and manage user mailboxes in Microsoft Office
- Support remote employees by enabling VPN and RDP connections, and providing assistance with wireless PDAs and smartphones, including managing billing through Wireless Advocates
- Assist in virus, spyware, and malware prevention, detection, and removal, ensuring a secure environment
- Oversee network printing through proprietary software, creating user profiles as necessary
- Update network applications as needed, escalating issues to relevant departments for systems such as Sage 300, Paperless, eCapture, OST, Microsoft Office Suite, and Quick Bid
- Perform timely workstation hardware and software upgrades to keep systems running efficiently
- Ensure network connectivity throughout the company’s LAN/WAN and work with MSP to monitor network performance, security, and infrastructure
- Maintain IT Asset Management by recording, updating, or removing assets, and provide recommendations for new technology resources
- Monitor and support voicemail systems for PBG and AAC, and assist in setting and communicating IT policies in collaboration with Management
- Perform additional duties as required
Education and Experience:
- 3-5 years of high-level help desk experience or similar IT support roles
- Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred)
- Proven security and server management experience; a deep understanding of the modern security environment to protect company data and systems
- Expertise in Microsoft Enterprise Solutions, including Office 365, Active Directory, and related services
Skills:
- Technical Skills: Proficiency in troubleshooting hardware, software, network, and connectivity issues; experience with server infrastructure and remote access technologies (VPN, RDP)
- Security: Strong understanding of security protocols, antivirus management, and data protection strategies
- Communication: Excellent interpersonal and communication skills, with a customer service mindset when working with internal employees and stakeholders
- Problem-Solving: Ability to quickly diagnose and resolve technical issues under pressure
- Sense of Urgency: Strong sense of urgency to minimize employee downtime and proactively prevent potential outages
- Organization: Strong asset management and documentation skills, with attention to detail
- Collaboration: Experience working with external managed service providers (MSP) and internal management to deliver IT solutions
Hours of Work:
- Monday to Friday, 7:30 AM to 4:30 PM in person at our corporate office
- Occasional work outside these hours and weekend work may be required
Salary:
- Salary Range: $100,00-$125,000 depending on experience
Benefits And Perks
PBG offers a competitive benefits package to full time employees including:
- 100% paid medical, dental, and life insurance for employee
- Paid vacation
- Paid holidays (including a paid day off for your birthday!)
- Paid sick leave
- 401k with generous match
- Continuous training and education opportunities
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