We are seeking a knowledgeable and experienced System Administrator I to join our IT team. The ideal candidate will manage and support the customer’s BigFix environment, ensuring efficient endpoint management and compliance across the organization. This role will involve system monitoring, troubleshooting, and optimizing the BigFix infrastructure to meet the needs of the customer’s dynamic IT environment. The System Administrator I will be expected to create and manage fixlets to address identified vulnerabilities and ensure the security and stability of the customer’s systems. Troubleshooting and resolving technical issues related to BigFix will be a significant part of the role, along with collaborating with IT teams to create automated solutions for endpoint management.
Additionally, our team practices and ensures a positive Customer Experience to all its end-users and
support provided. The right candidate will exemplify a positive attitude, friendly communications,
demonstrate patience, proper business attire, ensure timely response and resolutions, ensure
comprehensive documentation to tickets and all work products, meets scheduling commitments and
facilitates cross-functional activities as needed to reach a prompt resolution.
Key Responsibilities:
- Maintain the BigFix platform, including deployment, configuration, and patch management
- Develop and implement policies and procedures for software deployment, asset management, and endpoint compliance
- Monitor BigFix servers and endpoints to ensure operational efficiency and performance
- Troubleshoot and resolve technical issues related to BigFix, including client-server communications and configuration errors
- Collaborate with IT teams to develop and deploy automated solutions for endpoint management and reporting
- Create and maintain documentation for BigFix processes, configurations, and best practices
- Stay current with BigFix updates and industry trends to recommend improvements and enhancements
- Train and support team members on BigFix functionalities and best practices
- Assist in security assessments and compliance audits related to endpoint management
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field is preferred
- 5+ years’ experience
- Proven experience as a BigFix Administrator or similar role
- Strong understanding of endpoint management, patch management, and software distribution
- Familiarity with scripting languages (e.g., PowerShell, Python) for automation tasks
- Experience with Windows and Linux operating systems
- Excellent troubleshooting skills and attention to detail
- Strong communication skills and ability to work collaboratively within a team
- Relevant certifications (e.g., IBM BigFix, ITIL) are a plus
Preferred Skills:
- Experience with other endpoint management tools (e.g., SCCM, Ivanti)
- Knowledge of cybersecurity best practices and compliance requirements
- Familiarity with database management and SQL queries
Preferred Qualifications:
- Experience with HCL Bigfix and Tenable Nessus
This position requires the ability to obtain a security clearance.
The base salary range for this position is: $78,822.61 - $111,111.39
This base salary range represents a general guideline. An individual’s base salary within that range is determined based on a variety of factors, including (without limitation) the scope, complexities, and responsibilities of the position, the government contract to which the position is assigned, geographic location, market conditions, and the candidate’s relevant experience, education, and skills.
GAMA-1 also offers a variety of benefits, including health insurance coverage, life and disability insurance, 401(k) savings plan, training and career development opportunities, paid holidays and paid time off (PTO - to cover vacation, illness or disability, appointments, emergencies or other situations that require time off from work).
About Gama-1
GAMA-1 is a rapidly growing technology business that is based in Greenbelt, Maryland. GAMA-1 Technologies provides strategic information assurance, information security, and business enterprise and networking solutions to the Federal Government. Our success is based on the utilization of industry and agency standards, establishment of standardized processes, and IT Services expertise. At GAMA-1, we believe employees should grow, achieve, and develop just as the company grows, achieves, and develops. GAMA-1 is committed to providing our employees with opportunities for career advancement throughout their employment. For more information, visit www.gama1tech.com
GAMA-1 is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), domestic violence victims, political orientation, status as a smoker or tobacco user, hairstyle, use of a service animal, education status, familial status, HIV/AIDS status, height, weight, reproductive healthcare decisions or any other category protected by federal, state or local law.
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