Job Overview
We are looking for a committed Network Support Tier 2 Level 1 professional to join our innovative team in a fully remote capacity. This full-time, non-exempt position is integral to our Technical Assistance Center (TAC), where you will deliver exceptional technical support to both external and internal clients. Ideal candidates will possess robust analytical and troubleshooting abilities, strong communication skills, and a dedication to outstanding customer service.
Key Responsibilities
- Proactively identify potential issues and trends, proposing effective and timely solutions.
- Provide remote support and troubleshooting for a diverse range of systems, including upgrades, software, hardware, portals, mobile devices, network infrastructure, MATV, Free-to-Guest, and Internet services.
- Accurately maintain customer records with timely updates using Salesforce.
- Collect data for customer usage and analyze system performance.
- Engage in assigned training and utilize downtime for self-improvement to enhance your skill set.
- Maintain punctuality and ensure
Employment Type: Full-Time