The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.
We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team who works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.
Position Summary:
We are seeking an experienced and highly skilled technology leader to develop, implement and operationalize the next generation of our information technology environment. In this role you will be responsible for overseeing the selection and implementation of innovative SAAS technologies, driving the company's information technology roadmap and vision, and ensuring the delivery of high-quality tools that delight both internal and external customers. If you are passionate about system technology, possess strong strategic leadership skills, and have a deep understanding of modern technology platforms, we would love to hear from you.
Essential Duties:
- Develop and execute the company's information systems and technology platforms strategy, aligning it with business goals and objectives
- Lead the research, evaluation, and implementation of IQ Fiber's information technology system to maximize performance, operational efficiency, and value delivery
- Develop a world-class technology platform that empowers IQ Fiber team members to deliver superior products and services to customers efficiently and effectively
- Collaborate with cross-functional teams, including engineering, outside plant, customer operations, marketing and product management, and finance / HR to understand current and future business needs and design the appropriate supporting tools and platforms
- Establish and maintain strong relationships with 3rd party technology partners to leverage their expertise and resources. Manage our current outsourced end-user IT services vendor and manage SLA
- Define organizational approach and recruit and lead a high-performing team by providing guidance, support, and mentorship to team members
- Develop and manage the budget for the IT department, ensuring cost-effective solutions and optimization of resources
- Oversee cybersecurity measures, ensuring data protection and compliance with relevant regulations
Qualifications:
- Bachelor's degree in a relevant field, such as Telecommunications, Electrical Engineering, Management Information Systems, or Computer Science. Masters degree preferred
- Proven experience in a leadership role within the telecommunications industry, with a focus on information technology and SAAS platforms
- Deep knowledge and understanding of modern OSS/BSS and related systems and modern cloud SaaS applications, including design, implementation, and operations
- Strong experience in developing and maintaining sound system architecture, data architecture, application integration strategies, and data pipelines
- Strong strategic thinking and analytical skills, with the ability to translate business requirements into technical solutions
- Proven experience leveraging integrated software systems to increase the operational efficiency and performance of high growth organizations
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
- Demonstrated experience in leading and managing high-performing technical teams
- Proven track record of driving innovation, implementing new technologies, and delivering successful projects
- Strong business acumen and the ability to align technical decisions with organizational goals
- Ability to thrive in a fast-paced, dynamic environment and effectively prioritize and manage multiple projects and tasks
- Knowledge of cybersecurity best practices and experience in implementing security measures
- Understanding of computer science principles and software engineering and architecture best practices
- Demonstrated ability to drive digital transformation initiatives
- Familiarity with Agile methodologies and DevOps practices
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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