Overview
The Computer Analyst/System Analyst is responsible for utilizing cyber security monitoring tools to provide day-to-day operational support and monitoring of the IT computing infrastructure. The Analyst will be expected to provide timely response, troubleshooting and escalation of alerts and coordinate incident response efforts with Cyber Security Operations Center (CSOC) within the Information Security Group.
Responsibilities
Core Responsibilities
- The Computer Analyst/System Analyst is responsible for utilizing cyber security monitoring tools to provide day-to-day operational support and monitoring of the IT computing infrastructure. The Analyst will be expected to provide timely response, troubleshooting and escalation of alerts and coordinate incident response efforts with Cybersecurity Operations Center (CSOC) within the Information Security Group
- Monitor, troubleshoot and support intrusion prevention, endpoint protection, data loss prevention, and access control technologies
- 1st Level triage, analysis, and processing of alerts
- Respond swiftly to all alerts; perform initial risk/impact assessments or escalating issues as appropriate
- Open and track incidents through to resolution
- Facilitate communications to both internal and external parties
- Support Corporate Security through forensics analysis of systems, malware, or network
- This is a rotating position with a shift differential that covers holidays, weekends, and nights
- Must be available 24/7, on call, and/or participate in off-hour emergency response activities as required
- Enforce change management controls and guidelines
- Provide real time and near real time responses to end users, technical support groups and IT management
- Perform other related tasks and assignments as required
- Respond to and participate in any incident response efforts
- 1st level threat intelligence processing
- Metric collection
- Perform other related tasks and assignments as required
Qualifications
Required Education/Experience
- Bachelor's Degree IT related area; computer science and Two (2) years of cyber related work experience or
- Associate's Degree IT related area; computer science and Four (4) years of cyber related work experience or
- High School Diploma/GED and Five (5) years of cyber related work experience
Relevant Work Experience
- Previous IT experience Required
- Previous Cyber Experience Required
- Scripting experience Preferred
- Knowledge of security tools Preferred
- Good understanding of industry standard policy, processes and procedures covering incident, problem and change management Preferred
Skills And Abilities
- Strong written and verbal communication skills
- Ability to work within tight timeframes and meet strict deadlines
- Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
- Ability to drive multiple projects to successful completion
Licenses And Certfications
- Driver's License Required
- Other: Technical certifications (e.g. CISSP, CISM, CIPP, etc.) Preferred
Physical Demands
- Sit or stand to answer a phone for the duration of the workday
- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
- Ability to read small print and symbols
- Work rotating shifts, including nights, midnights, weekends and holidays
Additional Physical Demands
- Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
- Must be available 24/7, on call, and/or participate in off-hour emergency response activities as required.
- Must be able and willing to travel within Company service territory, as needed.