Description
Founded in 2001, Venterra Realty is a rapidly growing developer, owner, and operator of multifamily apartments with approximately 90 mixed-use and multifamily communities across 19 major US cities. We are committed to improving the lives of our residents by delivering an industry-leading customer experience and are honored that over 42,000 people and more than 18,000 pets call Venterra “home”! We have completed over $9.3 billion in transactions and manage a current portfolio of more than $5.0 billion. Our current annual revenues are approximately $375M which we achieve on the commitment and dedication of over 700 team members.
We’ve received numerous workplace recognitions including being named one of the 2024
FORTUNE© Best Medium Workplaces , one of People Magazine's 2024 PEOPLE® Companies that Care , one of the 2023 Best Workplaces in Real Estate™ , and to have been named a five-time Glassdoor Best Places to Work winner! Read about all our awards and accolades here! You can find out more about Venterra Realty and our award-winning company culture at Venterra.com and read employee reviews on our company Glassdoor page!
We are seeking a dynamic and versatile individual to fill the role of Martech Manager and Support Specialist. This unique position requires a blend of product management expertise and customer support skills. The successful candidate will be responsible for driving the development of our customer-focused products and partner solutions, ensuring they meet the business needs of property operations while also providing exceptional support to our internal teams.
Key Responsibilities
- Product Performance: Monitor and analyze product performance, using metrics and user feedback to make data-driven decisions and improve the product continuously
- Market Research: Conduct market and user research to identify new opportunities and stay ahead of industry trends.
- Support Specialist: Provide support for complex issues, working closely with the solution partner service team to resolve problems for the business, internal teams, and improve the user experience.
- Issue Tracking: Track and manage issues reported by employees ensuring timely resolution and communication with stakeholders.
- Documentation: Create and maintain product documentation, FAQs, and training materials to assist users and internal teams.
- Feedback Loop: Act as the voice of the customer, bringing insights from support interactions into the product development process to enhance the product.
- Training & Onboarding: Assist in onboarding new employees and provide training to ensure they get the most out of the product, ensuring that as new properties onboard, the technologies are set up correctly and employees have access.
- Roadmap Strategy & Management: Communication the strategy and roadmap to ensure alignment with the company’s objectives.
- Backlog Management: Prioritize and manage the product backlog, ensuring the most valuable features are developed first and delivered on time.
- Stakeholder Collaboration: Collaborate with cross-functional teams, including technology, operations, marketing, sales, and customer service, to gather requirements, provide feedback, and ensure successful product launches.
- User Stories & Requirements: Write acceptance criteria, and technical requirements to guide the teams.
The Qualifications
- Education: Bachelor’s degree in business, Information Technology, or a related field.
- Experience: Minimum 3-5 years of experience in product management or a similar role.
- Proven experience working with cross-functional teams to deliver high-quality products.
- Proven experience working with CRM, CDP, marketing and lead management automations, cross-platform analytics, conversational AI, etc.
- Strong understanding of agile development methodologies.
Must Have Skillsets
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in product management and support tools (e.g. Jira, Clickup)
- Technical background or familiarity with software development.
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