Overview
We are seeking a highly skilled and experienced Systems Engineer to join our team. The ideal candidate will have a robust background in IT systems, particularly in Windows and Azure administration. This role requires a proactive individual who can troubleshoot complex issues, provide exceptional customer support, and lead multi-functional teams.
Key Responsibilities
- Backup and Restore Management: Ensure reliable backup and restore processes for the Windows platform.
- Incident Troubleshooting: Address and resolve issues during incidents and outages swiftly and effectively.
- Escalated Service Ticket Remediation: Handle and remediate escalated service tickets in a timely manner.
- Alert Monitoring: Monitor system alerts and take appropriate action to remediate issues.
- System Integration: Demonstrate comprehensive understanding and troubleshooting of systems integration.
- Customer Support: Provide exceptional customer support with a proven track record of positive outcomes.
- Cloud Computing Systems: Evaluate and implement modifications to cloud computing systems to meet long-term business objectives and current organizational requirements.
- Team Leadership: Facilitate and lead multi-functional teams, ensuring effective collaboration and resolution of complex issues.
- New Technology Implementation: Plan and implement new technologies and major releases for critical enterprise-wide IT cloud platform projects.
- Business Requirements Understanding: Learn and understand business functions and requirements to determine the appropriate technical solutions.
Skills/Knowledge/Abilities (SKA) Required
- Advanced knowledge of IT systems, including networking, server, storage, and applications.
- Consistent demonstration of required job SKA exceeding standard job expectations.
- Ability to resolve and collaborate on complex, multifaceted issues.
- Leadership ability with proven results as a team facilitator/leader within multi-functional teams.
- Excellent technical knowledge of Microsoft Windows enterprise desktop and server operating systems, including installation procedures, security tuning, troubleshooting, and configuration management.
- Knowledge of performance measuring and monitoring of IT systems.
- Ability to apply independent logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
- Excellent oral and written communication skills, with the ability to communicate factual and technical information clearly and concisely.
- Ability to handle multiple priorities, establish workflows, and meet necessary deadlines.
- Proficiency in using computers and company standard software.
- Ability to maintain confidentiality and perform assignments at locations outside the office.
- Expertise in industry trends and technologies, with the ability to make timely adjustments to strategies and lead complex projects.
Qualifications
- Windows Administration experience with hands-on experience in Azure administration.
- Entra and on prem Active Directory Administration experience.
- Office 365 Administrative experience.
- Experience with Windows Server 2008R2 and above.
- Experience in client administration.
- Experience in PowerShell scripting (added advantage).
- Experience using ITSM tools.
- Experience with infrastructure monitoring tools.
EDUCATION REQUIREMENTS:
- Associate or BS degree in Information Technology, Computer Science or equivalent work experience
- 5-7 years of related IT experience
This position will require occasional travel with the US to field and office locations as needed. Systems Engineer