Job Overview
We are on the lookout for a skilled Tier 1 & 2 IT Support Engineer to become part of our innovative IT team. In this prominent role, you will engage with intricate technical issues while providing exemplary customer service. This position represents a remarkable opportunity for career progression in a dynamic and rapidly evolving environment.
Key Responsibilities
- Diagnose and resolve technical issues related to Microsoft 365, Entra, and Intune for users.
- Ensure meticulous documentation of procedures and system configurations.
- Deliver support via telephone, email, and onsite at client locations.
- Assist in IT projects such as upgrades and migrations with minimal disruption.
- Monitor and manage escalated incidents to resolution, ensuring prompt communication with users.
- Comply with security policies and standards throughout all support activities.
- Contribute to the enhancement of IT system performance.
Required Skills
- Proficient in Windows operating systems (experience with MacOS is a plus).
- Strong understanding of networking protocols (TCP/IP, DNS, DHCP).
- Experience with Active Directory and virtualization technologies (Hyper-V).
- Familiarity with the management of Microsoft Office 365, Entra, Intune, and Azure Cloud.
- Basic scripting knowledge (e.g., PowerShell, Bash) is advantageous.
- Exceptional analytical and problem-solving skills.
- Strong verbal and written communication abilities.
Qualifications
- An Associate or Bachelor's degree in IT, Computer Science, or a related field is preferred.
- 3-5 years of experience in IT support, focusing on Tier 1 & 2 roles or higher.
- Relevant certifications such as CompTIA Network+, CompTIA Security+, or Microsoft Certified: Azure Administrator Associate are preferred.
Company Culture And Values
Join a collaborative and supportive work environment that embodies the spirit of Aloha, where sharing and positively impacting the community are core values. We are committed to fostering a diverse and inclusive workplace that encourages personal and professional growth.
Career Growth Opportunities
This role offers substantial potential for career advancement within the IT sector. You will gain invaluable hands-on experience and play a key role in various IT projects, enhancing your professional skill set.
Compensation And Benefits
We provide a competitive salary along with a comprehensive benefits package, including health, dental, and life insurance, retirement plans, and professional training reimbursement. Additional benefits include disability insurance and relocation assistance to San Antonio, TX, along with flexible remote support options on Saturdays (1-4 hours).
Why Work with Us?
By joining our team, you will have the opportunity to contribute to cutting-edge technologies and positively influence the community while being part of a dynamic and dedicated team.
Employment Type: Full-Time
