About The Role
We are CrowdStrike, a fast-growing security company that protects our wide range of customers from cybersecurity attacks. We’re investing in program manager leaders who are energetic, eager to learn, flexible and capable of managing large scale/complex engineering projects in a fast-paced environment while holding teams and leaders accountable at all levels.
As a Director of Program Management in Engineering, you’ll be responsible for supporting three key Product Groups: Cloud Security, Identity Protection, and Data Security. You’ll be responsible for directly and fully supporting and engaging in the work, projects and overall support of processes and PgM resources in these areas:
- Cloud Security which enables the security and resiliency of cloud environments and applications, working to extend CrowdStrike’s mission of “stopping breaches” into the public cloud and cloud native workloads, helping customers understand how adversaries may exploit these resources to advance their modes of interest.
- Identity Protection whose mission is to protect workforce identities, allowing us to view the full authentication footprint and attack surface associated with it, and ensure proper controls are in place.
- Data Security whose mission is to use Zero Trust principles to seamlessly secure critical business data from Insider Threats and External Attackers, and enable authorized employees to securely collaborate with partners, suppliers and customers.
Your primary focus will be two-fold. You will be driving the strategic planning (cadence and consistency) of the roadmap in these areas, enabling effective leadership execution. Strategic planning will include the roadmap schedule, from long term planning (more than a year) to quarterly and project level execution; working with dev management task assignments, and managing schedule progress; from large phases through to detailed tasks, including understanding and managing dependencies within and across Product Groups. This will require working directly with Engineering Senior Leadership, Developers, Product Managers, and Dev Managers to ensure timely delivery and tactical execution against the roadmap. You will work closely across functional teams, and across geo-locations in Europe, the United Kingdom, Israel, and the United States to collaborate and ensure dependencies are well known, critical issues are identified and driven to resolution.
In addition, you will be responsible for the people management of a growing team of Program Managers (11), including other people managers, in Israel, the United Kingdom, and the United States. You’ll work in lock step with the PgM Senior Leadership team to bring consistency, clarity and successful outcomes that align to the processes and tooling that embody our Software Development Life Cycle (SDLC), implementing best practices in your area of responsibility.
What You'll Do
Responsibilities for Program Management:
- Serve as the primary point of contact for Senior Leadership in your areas of responsibility, owning proactive communications and consistent progress updates.
- Partnering and direct facilitation with teams at all levels; from in the weeds with developers on projects to summations and process strategy at the executive level.
- Demonstrates expert level ability to learn and communicate technical context and align it with business objectives to help drive project deliverables, resources, and timelines.
- Creating and driving the roadmap schedule, from long term planning (more than a year) to quarterly and project level execution; working with dev management task assignments, and managing schedule progress; from large phases through to detailed tasks, including understanding and managing dependencies within and across Product Groups.
- Expert ability to coordinate and optimize the efforts of cross-functional teams, including across conflicting product revenue streams; identifying risks and proactively mitigating them.
- Providing problem-solving leadership with an expert ability to navigate dynamic and conflicting opinions; holding leadership teams accountable for timely decisions and follow through; escalating when needed.
- Collaborating with staff and management of multiple worldwide business units (including subject matter experts, product management, design teams, and technology teams) to clearly identify, explain, and communicate their project involvement, project goals, expectations, and tasks.
- Proactively tracking the status of project activities and ensuring that schedules and priorities are being met.
- Ensuring critical issues are proactively identified, tracked through resolution, and escalated if necessary.
- Proactively managing daily/weekly project communication and status reporting.
- Leading Scrum meetings and creates and follows up on meeting minutes/action items.
- Flexibly working across timezones to help coordinate and follow up on work.
- Willingness to travel both locally and internationally several times a quarter (if/when needed).
Responsibilities For People Management
- Expert ability to understand the deep technologies and cross dependencies of projects in order to determine where program management support is most needed by your teams.
- Ability to engage in a participative style of management, providing guidance to direct reports on expectations, implementation best practices and next steps, while allowing them space to determine a course of action and execute.
- Promotes employee empowerment by actively involving the team members in the direction of the program management team, product groups, and the business as a whole.
- Demonstrates expert judgment; understanding work expected at your level vs work that can be delegated or shared (does not lead via delegation).
- Actively encourages each team member to find their own self-direction (based on guidance) and to be intrinsically motivated rather than externally motivated.
- Ability and willingness to make time for team members (weekly 1:1s, ad-hoc syncs) while supporting a program of projects and PG leadership teams.
- Engages in a collaborative and open feedback model (giving and receiving honest feedback in a constructive manner).
- Prioritizes honesty, trust and transparency at all times; even when speaking truthfully is difficult.
- Models ideal behavior and best practices for your direct reports by being an individual contributor as well as a people manager.
- Understands where practices and policies must be aligned with the group vs where there is flexibility for outliers, and ensures adherence and can provide expert level guidance so teams can operationalize flexibility.
What You'll Need
- Must be fully proficient in the use of Jira (writing complex JQL queries, building rich filters, boards/ticket creation and facilitation).
- 13+ years of experience working in a program/project management capacity for software development.
- 7+ years of experience in people management (+ in relation to support of software development teams).
- Experience with/exposure to large scale platforms (cloud technologies), complex inter-dependent technologies.
- Seasoned team coach that excels at managing and alleviating (instead of running from) persistent obstacles.
- Expert level experience with Software Development Lifecycle and Project Management Methodologies, specifically Agile/Scrum. Experience with Scaled Agile Framework methodology a plus.
- Experience owning multiple programs/ portfolios of products/features, scoping requirements, planning milestones, and being an active resource for technical teams.
- Excellent written and verbal communication skills are required (drafts require little feedback)
- Must enjoy consensus-driven environments where collaboration, honest and open communications are paramount.
- Must work effectively and professionally with cross-functional groups across divisions, worldwide, as part of a team.
- Must exhibit meticulous attention to detail, and have the ability to make logical, timely decisions.
- Excel at proactively and independently driving results in small team environments.
- Excel at async managing up in remote environments (does not wait for 1:1s to share information; keeps manager informed prior to, during, and after work is completed).
- Understands remote environment work challenges and excels.
- Demonstrate self-learning capabilities, taking initiative in a fast pace/quickly changing environment.
- Excellent ability to extrapolate context from complex technical conversations, and provide teams with valuable summations around action items and next steps.
Requested In Lieu Of a Cover Letter
In order to highlight what would make you a valuable asset to the CrowdStrike Program Management team, we'd like to know what a day in your "project management" life looks like. More specifically, please tell us about a single project in particular which required your leadership and fortitude to turn the tides of potential disaster. Using an intro paragraph to provide a brief summary of the problem the project was looking to solve and no more than 10 bullet points of "Actions Taken" by you specifically that led to the project's successful outcome.
PandoLogic. Keywords: Product Manager (Engineering Department), Location: Austin, TX - 78703
