Computer Support Specialist IV Location: Austin, TX Salary Range: $80,000-$95,000 Job Summary The Computer Support Specialist works within a cohesive team environment and supports a large government client with multiple locations. It is responsible for maintaining industry and government IT compliance standards via scheduled deployments, patching managing and maintaining, configuring, monitoring, and troubleshooting network routers, switches and encryption devices in Windows Active Directory environment. This position focuses on ensuring production systems are secure, tuned for optimum performance, delivering required information to end-users, and interacting properly with Wide Area networks (WANs). Maximize network environment monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with System Integration network architects. The Computer Support Specialist will interface with other stakeholders and attend meetings, generate reports, and provide recommendations for enhancements and improvements. Essential Duties and Responsibilities (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:
- Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
- Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
- Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
- Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
- Prepares users by designing and conducting training programs; providing references and support.
- Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Protects organization's value by keeping information confidential.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education / Experience / Certifications
- Bachelor's Degree in Computer Science, Information Technology, or related discipline preferred
- 4+ years of experience in network administration working with networking equipment specifically, including maintenance and upgrades, and be familiar with the applicable NIST Special Publications 800-37, 800-53, and 800-53A
- Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M Knowledge
- Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards.
- Significant experience working with Linux and Windows servers and network monitoring tools.
- Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
- Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired
- Ability to set up and configure server hardware
- Familiarity with backup and recovery software and methodologies
- Experience and basic knowledge of networking components and various operating systems in a cloud environment, including UNIX and Microsoft is a plus.
- Expertise in other Security Frameworks (ISO, NIST, COBIT, HIPAA/HITECH, etc.) and regulatory requirements is a plus
- Strong technical aptitude and ability to research & solve complex issues independently.
- Willingness and ability to learn new skills and apply them as needed.
- Ability to effectively communicate issues and resolutions to all levels of the organization.
- Ability to maintain confidentiality with sensitive customer and internal information. Physical Requirements Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weigh up to thirty (30) pounds as necessary.
- A valid driver's license with a clean driving record may be required
- Occasional use of company vehicle while on work site Security Clearance Position requires a DoD security clearance. Must be a US citizen. Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Tuition reimbursement
- Paid federal holidays KaiHonua, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs. KaiHonua, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
