Position: Consultant 3 – Junior Software Developer/System Engineer
Experience: 3 Years
Education: Bachelor's Degree in Computer Science, Information Technology, or a related field
Summary:
Detail-oriented software developer with practical experience in software testing, system maintenance, and operational support. Proficient in troubleshooting, monitoring system performance, and supporting enhancements of legacy applications within complex IT environments.
Key Skills:
- Software testing and debugging
- System monitoring and troubleshooting
- Basic knowledge of ServiceNow and ITSM tools
- Familiarity with database management (SQL)
- Agile development methodology
- Proficiency in programming languages (Java, Python)
Professional Experience Summary:
- Supported software development and testing for various internal applications, ensuring optimal performance and security.
- Conducted regular system health checks and applied software patches to maintain software integrity and functionality.
- Assisted in resolving technical issues and provided day-to-day operational support under the guidance of senior consultants.
- Documented troubleshooting procedures to improve the efficiency of technical support activities.
Certifications:
- ITIL Foundation Certification (Optional)
- ServiceNow Fundamentals Certification (Optional)