Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.
be your best self
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
- Manage and prioritize incoming technical support requests, ensuring proper documentation and service level attainment for satisfactory resolution of issues.
- Supervise up to 10 support analysts, carrying out supervisory responsibilities in line with company policies and applicable laws.
- Oversee the deployment, configuration, and support of end-user devices, including PCs, laptops, tablets, smartphones, and peripherals. Collaborate with procurement for hardware lifecycle management and vendor coordination.
- Manage tasks and projects to meet schedule and budget requirements, while maintaining high-quality support standards.
- Conduct system analysis to identify solutions to complex technical problems, providing guidance for escalated issues.
- Collaborate with other departments and the user community to solve problems and coordinate interdependent activities.
- Provide guidance and input for budgeting and maintaining company assets related to IT support.
- Establish and communicate team objectives, priorities, and performance goals.
- Identify opportunities for procedural and process improvements within the support center and implement changes to enhance efficiency.
- Conduct employee development activities, including training, performance reviews, and, if necessary, disciplinary actions.
- Lead and participate in ITSM processes, including Critical Incident Management (CIM), Root Cause Analysis (RCA), and Problem Management, to improve service quality and reduce recurring issues.
- Oversee vendor and contractor work to ensure quality service is being provided.
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.