Job Responsibilities:
- Administer email and collaboration services (MS Lync, MS Exchange, Box, WebEx, etc.)
- Administer malware protection environment to ensure laptops/desktops are secure
- Administer endpoint encryption environment
- Administrate the desktop client management tools (SCCM)
- Create, maintain, and execute desktop and laptop IMAC processes (install, move, add, and change)
- Design, implement, package, and distribute end-user software/hardware Evaluate, test, patch, and upgrade OS, desktop apps, malware definition, hardware, etc.
- Troubleshoot, test, and resolve complex end-user technical issues/problems, ranging from software (Windows, Mac, etc.) and hardware (laptop, desktop, accessories, etc.
- Maintain system availability. Record and manage changes and incident response.
- Administer VMware in an enterprise server, desktop and application virtualization environment
- Analyze, log, track and resolve complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
- Coordinate hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommend resolution to complex matters of significance and coordinate the implementation of the approved course of action.
- Coordinate and monitor troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommend course of action and implements as approved.
- Oversee the installation of client department-specific applications and systems. Ensure installations are in accordance with appropriate operating procedures; determine revisions or updates to installation as needed.
- Coordinate testing, upgrades and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures; recommend revisions or changes based upon results. Prepare for and prescribes approaches to possible downstream implications.
- Utilize standard tools to record change and problem activities for tracking purposes.
Skills, Licenses, Knowledge, Education and Training Requirements:
- Working knowledge of Microsoft Windows based operating systems to include servers and workstations, possess expertise using Microsoft Office Products
- Knowledge of Active Directory, Group Policy Objects (GPO),DHCP, DNS
- Knowledge of MS Exchange 2010
- Knowledge of PowerShell Scripting is a plus
- Bachelor"s degree or equivalent required
- 1-2 years relevant experience
- Strong attention to detail
- ITIL certification preferred
- Attendance and schedule adherence are requirements of this position
- Ability to walk, bend and lift equipment up to 50 pounds and engage in labor related duties of connecting computer equipment, and climbing up and down stairs and ladders
- Knows and applies fundamental concepts, practices and procedures of particular field of specialization
- May develop advanced skills using tools and equipment appropriate for the position or specialization
- Using established procedures and working under immediate supervision, performs assigned tasks
- Work is routine and instructions are usually detailed
- Resolves routine questions and problems, and refers more complex issues to higher levels
Who we are
For 37+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, cyber security, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
What you will get
- Work with brilliant minds, often within a global capacity.
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more.
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we are different
- Brazilian and privately owned company.
- Agility, flexibility, and innovation are in our DNA.
- Flat organizational structure which enables faster communication and decision making.
- Open floor plan environment where collaboration is highly encouraged!