Overview: The IT Director will operate within a matrixed leadership structure, addressing dynamic and diverse customer needs while building and managing a robust IT strategy and support framework. This role involves overseeing infrastructure, business applications, and end-user desktop and device support. The IT Manager will also play a crucial role in defining roles and responsibilities, managing both local and regional support resources, and ensuring compliance with Human Resources policies.
Key Responsibilities:
Leadership and Management:
- Effectively lead within a matrixed leadership structure, catering to diverse and evolving customer needs.
- Design, manage, and invest in constructing a high-performing IT support organization focusing on infrastructure, business applications, and end-user support.
- Establish and define new roles and responsibilities for direct reports.
- Manage local and regional support resources over extended periods.
- Ensure compliance with HR policies, support policies and procedures, and provide guidance to direct reports.
- Conduct staff evaluations and identify opportunities for upskilling and professional development.
Financial Management:
- Develop and maintain department and project budgets, including capital and expense forecasts, and budget to actual reporting.
- Create comprehensive business cases with demonstrated ROI to secure executive support.
- Implement asset tracking solutions with associated reporting mechanisms.
Support Management:
- Build and oversee a help desk, select and enhance a help desk ticketing solution, establishing metrics and managing to meet SLAs.
- Manage relationships with device vendors and oversee vendor support.
Infrastructure Management:
- Design, procure, and implement network solutions, ensuring the inclusion of segmented subnetworks, business asset needs, and stringent security measures.
- Manage mobile device security, aligning with the broader IT security framework.
Business Applications Management:
- Champion a cloud-first business application strategy.
- Govern and support stakeholder management for ERP implementations, particularly understanding Procure to Pay, Order to Cash, and Value added Service transaction cycles for distributors and/or manufacturers.
- Implement and support digital commerce solutions, and integrate applications supporting business transaction cycles.
- Manage a small team of business analysts and developers, ensuring adherence to application design and development best practices.
- Support SOX audits for compliance and lead or participate in strategic business application selections.
Qualifications:
- Bachelor s degree in information technology, Computer Science, or a related field; master s degree preferred.
- 5 + years of managerial experience
- Experience working within a matrixed leadership structure.
- Proven track record in managing IT infrastructure, business applications, and end-user support.
- Strong financial management skills, including budget development, forecasting, and business case preparation.
- Experience with cybersecurity and risk management.
- Hands-on experience in help desk construction and vendor management.
- Expertise in network design, security implementation, and mobile device management.
- Deep understanding of business applications, ERP systems, and digital commerce solutions.
Experience leading teams and supporting compliance audits, including SOX.