Qualifications
- The NOC Analyst I will perform network monitoring of the client's SONET, DWDM, IP and Ethernet networks. This position provides in depth support of the client's Networks Transport, IP and Ethernet Networks, and voice services. As a NOC Analyst you will serve as first line of defense for monitoring and management of all Segra core, distribution, and carrier last mile and customer premise voice and data installations across the client's network. The NOC Analyst is responsible for researching and documenting various mitigation strategies and must maintain current knowledge of deployed technologies and their significance the operation of the network and support of all customers. The NOC Analyst must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point from other organizations
Duties & Responsibilities
- Communicates daily with many departments within the clien'ts organization, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.
- Coordinate network activities related to change management events to insure that schedules are appropriately planned to avoid customer service outages
- Stay up to date on organizational SOPs
- Perform other duties assigned by NOC Management team
Experience: Minimum of 1-2 years of experience working in a network operations support role. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
Education: High School Diploma or equivalent required. Associate’s Degree or Bachelor’s Degree preferred but not required. Vendor certifications preferred but not required (BTI, Cisco, Ciena Adtran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)
Key Competencies: Ability to resolve Tier 1 network incident quickly and effectively while communicating in an empathetic manner with our customers. Self-awareness and willingness to escalate issues and follow up to ensure incident resolution. An analytical mindset that appreciates solving problems. Good computer and written/verbal communications skills, solve problems effectively, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
- Working knowledge of the following technology:
- Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
- Network design, Routing, DNS, IP Subnetting
- TCP/IP Routing Protocols (BGP, OSPF, RIP and EIGRP)
- Proxy Server and Firewalls
- Q-in-Q / s-tag / c-tag
- Routing protocols and technologies
- voice implementations, TDM, Converged, VOIP, SIP and QoS