Company Description
Smart IMS provides consulting services across a broad spectrum of technology and planning needs, including but not limited to: design, engineering, architecture, program/project management, business analysis & requirements definition, quality assurance, database administration, disaster recovery & continuity planning, cybersecurity, cloud solutions and on-call support services.
Job Description
Title : IT Asset Manager - Remote Opportunity
Remote (In the future could be hybrid (onsite at the 5th floor of The Keystone Building (400 North Street, Harrisburg, PA 17120). There are times where on-site work\meetings are necessary so candidate should be with an hour commute to Harrisburg.)
Estimated Duration: 11/18/2024 - 06/30/2025
Client seeks an Asset Manager with at least 5 years of relevant experience.
Requirements:
This requisition requires a virtual interview via Microsoft teams. The candidate must physically report to the 5th floor of The Keystone Building in order for first day processing, possible badging (this may take a few days for completion) and to pick up commonwealth-issued equipment.***This position is 40 hours per week.***
Skills:
- ITIL Foundation Certification
- Minimum of 2-4 years' experience with BMC Remedy (version 20.02), or equivalent ITSM tool
- Strong working knowledge of the CMDB and Asset Management methodology, tools, terminology, and industry best practices
- Excellent communication skills listening, verbal and written, including meeting management and facilitation.
- Excellent organization skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality.
- Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles
- Proficient using all Microsoft applications (Word, Excel, Outlook, and Teams
Description of Duties:
- Serve as the back-up Asset Manager.
- Develops and implements processes and procedures for tracking and analyzing software, hardware, and equipment through the lifecycle.
- Provides day to day operational & maintenance support of production issues, troubleshooting/debugging and resolving of issues related to Asset Management module in Remedy and Service Now.
- Conducts annual inventory audit and develops processes and procedures for consistency.
- Performs bulk uploads of asset data.
- Identifies and performs audits on asset data.
- Develops and maintains asset related foundation data.
- Develops asset reports for users and management.
- Creates user accounts, site information, hardware and product categorizations and support groups.
- Participates in user acceptance testing.
- Manages fixed and floating licensing for Asset Management Module.
- Creates end user documentation.
- Develops and conducts training.
Skill Required / Desired Amount Of Experience
- At least 5 years' experience as an Asset Manager – Required 5 Years
- Minimum of 2-4 years' experience with BMC Remedy (version 20.02), or equivalent ITSM tool. Required 2 Years
- ITIL Foundation Certification. Required
- Strong working knowledge of the CMDB and Asset Management methodology, tools, terminology, and industry best practices.
- RequiredExcellent communication skills listening, verbal and written, including meeting management and facilitation. Required
- Excellent organization skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality. Required
- Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles. Required
- Proficient using all Microsoft applications (Word, Excel, Outlook, and Teams). Required
Additional Information
All your information will be kept confidential according to EEO guidelines.