OVERVIEW:
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage
JOB INFORMATION:
Job Summary
We are seeking a dedicated Payer Portal Specialist to join our team. In this position, you are responsible for obtaining and maintaining administrative access for all assigned insurance payer portals.
Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval
Essential Job Duties And Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
Conducts calls with insurance payers and their portal teams to obtain administrative access and work through questions and issues on the process for granting user access to Rotech employees
Maintains shared files for each payer with portal access details and documents
Meet a monthly production and quality standard
Obtains and maintains Rotech’s administrative portal access for all assigned insurance payers
Organize workload to process Payer Portal Request tickets quickly and efficiently
Provides portal customer service to Rotech employees who are in need of portal access where an administrator is required
Remove terminated employees’ portal access as necessary per payer portal requirements
Updates Quick Reference Guides (QRG’s) as well as Skylark and eIntake computer systems with pertinent portal access information
Work with Payer Portal Team Lead to keep Payer Portal Service Desk Plus tickets current to within 30 days
Performs other duties as assigned
QUALIFICATIONS:
Employment is contingent on
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Required Education And/or Experience
High school diploma or GED equivalent, required
Preferred Education And/or Experience
Bachelor’s Degree or equivalent combination of college education and/or related work experience in healthcare, billing, and/or industry contracts, preferred
Paralegal Certificate, preferred
One Year Of Related Work Experience, Preferred
Skills and Competencies
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Knowledge of Industry Contracts and medical billing
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Machines, Equipment and Technical Abilities
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Innovative Medical Billing System (IMBS) preferred
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Physical Demands
Lift and carry office equipment at times
Regularly review documents with small print
Requires close vision to small print on computer and/or tablet and paperwork
Requires sitting, walking, standing, talking and listening
Utilize computer for long periods of time
Walk, sit, talk, and listen for extended periods of time
ROTECH INFORMATION:
Benefits
401k
Medical, Dental and Vision
Life Insurance and Disability
Generous Paid Time Off and Paid Holidays
Employee Discount Program
Employee Recognition Program
Bonus and Incentive Opportunities
Mileage reimbursement (when applicable for the position)
Telephone reimbursement (when applicable for the position)
Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
