We are looking for IT Systems Specialist to work with our Govt client.
- Onsite role
- Duration: 12months contract
- USC and GC are eligible to apply
- Can work only on W2 contract
- If selected there will be enhanced background check,Finger printing, drug testing and Credit check
Job Responsibilities:
- Expert knowledge and experience with current and legacy Microsoft Windows, Apple Macintosh, and Apple iOS based hardware and software systems. Background in network and video protocols and codecs to include: TCP/IP, H.323, SIP, G.711, G.729.
- Strong, demonstrated knowledge of enterprise end-user, mobile device, and audio/video conference management tools (Microsoft Active Directory and SCCM, JAMF Casper, Intune, etc.).
- Demonstrated ability to organize, manage and complete multiple projects of varying lengths.
- Knowledge of business and information security concepts and principles.
- Knowledge of networking architecture and protocols.
Other Requirements:
Required to be available for problem resolution on 24 x 7 basis by carrying a laptop, cellular telephone, and/or smartphone.
Physical Requirements:
- Ability to sit, stand, or walk for long periods of time throughout the day as needed to accomplish work goals.
- Ability to lift up to 25 pounds of equipment without assistance.
- Ability to lift up to 50 pounds of equipment with assistance from another coworker as needed (infrequent).
Responsibilities:
- Responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs.
- Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
- Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention.
- Maintains knowledge database and call tracking database to enhance quality of problem resolutions.