RATP Dev USA - Your future. Our destination.
We are transit. We make distances feel shorter and bring people together. We are a community.
Do you see yourself finding solutions to make distances feel shorter? Are you seeking to make an impactful difference and where you bring people together? If so, come join our team where you are part of a community, not just an employee.
At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, our clients, and the communities we serve.
Our RATP Dev USA Safety Culture prioritizes the well-being of our employees, clients, passengers, and communities we serve. They are the heart of our business and ensuring all can return home to their families and friends safe and without injury is what we strive to do.
Through our diverse cultural experiences, we bring innovative transportation solutions. We possess a shared commitment and responsibility to our communities to provide our operational expertise and services in leading quality and safety best practices in everything we do with integrity, honesty, and sustainability.
Our Core Values
Your future with RATP Dev USA:
People are at the heart of our business: employees, clients, passengers, and the communities we serve.
We draw on experience across cultures, generations, and oceans to encourage innovative transportation solutions.
- Responsibility & Accountability:
We provide services steeped in professionalism, integrity, honesty, sustainability, and accountability.
Our operational expertise and industry-leading best practices promote quality service and lasting partnerships.
Above all, we are committed to safety and security in everything we do
Our Destination
To develop and optimize public transit systems, but also to boost the economy and quality of life, to make distances feel shorter, and to bring people together. -Hiba Farès, President of the Executive Board.
Job Summary
Profil de candidat recherché :
People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.
We are seeking an IT Manager with a strategic, holistic approach to creating a forward-thinking vision and mission for the IT team. This individual will align technology solutions with organizational goals, ensuring the department drives innovation and supports business growth.
The ideal candidate will effectively delegate tasks and responsibilities, fostering a positive, collaborative, and results-oriented team environment. They must uphold high standards of accountability, ensuring compliance with cybersecurity protocols, data privacy regulations, and industry best practices.
With strong problem-solving abilities, technical expertise, and proven leadership skills, this IT Manager will build and maintain a cohesive and high-performing IT team.
Critical Components: A Highly Conscientious IT Leader Who:
- Exhibits strong technical problem-solving skills and a proactive attitude toward continuous learning and professional development.
- Demonstrates a high level of responsibility in addressing user issues promptly, leveraging technical knowledge and communication skills to resolve them efficiently.
- Prioritizes building strong relationships with stakeholders through clear communication, active listening, and effective follow-through.
- Possesses the ability to work in a fast-paced environment while managing multiple technical projects, ensuring high-quality outcomes and meeting aggressive deadlines.
- Shows adaptability to evolving technology needs and can deliver exceptional customer service under pressure.
Essential Functions / Process Responsibilities Include the Following (Other Duties May Be Assigned as Necessary):
Gather, validate, and analyze all relevant data needed for effective issue resolution in a timely manner.
- Overseeing the Planning and implementation of any upcoming service changes in conjunction with the client and the local team.
- Validate all AVL data and work with the AVL vendor to ensure this software is working and has been updated and configured appropriately.
- Diagnose and troubleshoot user issues, including installing and upgrading software, configuring systems, and resolving hardware-related problems.
- Escalate complex issues to experienced technicians or appropriate teams when necessary to ensure quick resolution.
- Record, track, and document the entire problem-solving process to build a knowledge base for future troubleshooting and enhance system efficiency.
- Stay updated on software upgrades, drivers, knowledge bases, and industry trends to enhance problem-solving capabilities and system optimization.
- Identify and learn to support relevant software and hardware, including Intelligent Transportation Systems (ITS), Wi-Fi, cellular connections, bus cameras, Cell Phone, Genfare Odyssey and FastFare fare collection system with Passport App integration, Building Security Cameras, Destination Signs software, GPS/CAD/AVL technology, and emergency radios.
- Troubleshoot and update and Trapeze scheduling software used for Flex Route Services and Paratransit Service and any other I.T. product provided by the client or RATP Dev.
- Execute quality assurance testing to verify that resolved issues meet company standards and client expectations.
- Conduct follow-up checks to ensure all technical issues are fully resolved and users are satisfied with the solutions.
Technical Requirements
- Must understand Intelligent Transportation Systems (ITS) and related technologies such as TAP, cellular connections, DriveCam, and GPS/AVL.
- In-depth knowledge of basic hardware troubleshooting, including HP printers, and desktop operating systems such as Windows, 10 and 11.
- Extensive experience with troubleshooting and supporting MS Office 365.
- Strong working knowledge of software development cycles, Networking, security best practices, and infrastructure management is preferred.
Qualifications
- A two-year college degree in Computer Science, Information Technology, or a related field is required.
- Certifications such as A+ and Microsoft (preferred).
- Must possess exceptional written and oral communication skills, with a strong ability to document technical issues and solutions clearly and effectively.
- Highly skilled in building rapport with users, listening actively to understand issues, and explaining complex solutions in simple terms to non-technical stakeholders.
- Ability to analyze and interpret complex technical data while working independently to prioritize tasks and manage multiple projects.
- Strong decision-making skills, judgment, and initiative in executing job duties under pressure.
- Ability to work collaboratively with all levels of management and technical teams within the organization.
- Flexibility and a "can-do" attitude are critical, with the ability to respond quickly to changing business needs and support aggressive timelines.