Do you ever wonder what happens inside the cloud?
DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.
As a Product Manager focused on customer experience for account management at DigitalOcean, you will be responsible for improving how customers interact with and manage their accounts. Your role will focus on ensuring that customers have a seamless, intuitive experience when managing their account details and internal teams have the tools and visibility they need to support customer needs effectively. You will use customer insights and collaborate closely with product, support, and security teams to identify key areas for improvement and prioritize initiatives that drive customer satisfaction and internal efficiency.
This role is at the heart of our company, interacting with stakeholders across various departments, including engineering, design, and sales, as well as external partners and customers. The successful candidate will be expected to monitor and measure product performance, constantly looking for ways to innovate and improve.
If you're a self-starter with a customer experience focus, excellent communication skills, and a passion for solving complex problems, we'd love to hear from you. Join us in shaping the future of cloud computing and cybersecurity at DigitalOcean.
What You’ll Be Doing
- Own and manage the end-to-end lifecycle of the accounts products and features, from conception to launch and beyond.
- Drive product roadmaps in collaboration with stakeholders, balancing both business and technical requirements.
- Translate business requirements into technical specifications and project plans, working closely with various cross-functional teams.
- Define KPIs to measure success of the prioritized work, monitor performance, and develop strategies for continuous improvement.
- Act as the subject matter expert (SME), staying informed about industry trends, and competitive landscape.
- Engage with customers, internal teams, and other external stakeholders to gather insights, identify opportunities, and ensure we are meeting customer needs.
- Coordinate with support and training teams to develop user manuals, FAQ’s, and other customer-facing materials.
Competencies
- Technical Acumen: Proficiency in understanding and communicating complex technical concepts to both technical and non-technical stakeholders.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to influence and engage stakeholders at all levels of the organization.
- Customer-Centric: Strong customer orientation, with the ability to develop and understand customer needs and translate them into viable products.
- Problem-Solving: Demonstrated capacity to think creatively and strategically to solve complex problems and make decisions.
- Leadership: Strong leadership and team management skills, with a proven ability to drive cross-functional teams and projects.
- Organizational Skills: Excellent organizational and time management skills, able to manage multiple projects and deadlines simultaneously
Qualifications
- 3+ years of experience in product management within a SaaS or technology company.
- Proven ability to improve customer-facing features, focusing on user experience and customer satisfaction.
- Strong experience working with internal teams to improve tools and processes.
- Excellent analytical skills, with the ability to leverage data to make informed decisions and prioritize product development efforts.
- Exceptional communication skills with the ability to influence and drive alignment across cross-functional teams.
- Familiarity with customer support tools and platforms, and how they interact with account management processes.
- Experience working within agile product development environments.
- Familiarity with cloud hosting and virtualization technologies.
Why You’ll Like Working For DigitalOcean
- We are proud to work here. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud computing so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support your overall well-being, from one-time work from home stipend to wellness allowance to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is between $150,000 - $200,000 based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup marital status, or military services.
- This is a remote role
