Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
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Role Summary
Meet the Customer Success and Experience Team
Are you someone who puts customers at the center of everything you do? Our Customer Success and Experience team empowers customers with the knowledge, expertise and resources to achieve their goals with Splunk to build long-term success and dedication. Learn more about the team, meet our leaders, and hear from Splunk’s customer success leaders at splunk.com/careers/customer-success.
We're looking for a Professional Services Sr. Program Manager who will be responsible for the oversight of Services Partners providing fulfillment of staff augmentation services for the Splunk Public Sector. You will be responsible for fostering strong partner relationships with our current partner community. This individual will also focus on ensuring accurate capacity planning needed for a strong Splunk Partner consultant ecosystem to fulfill a growing pipeline of services opportunities as well as retaining and redeployment of current and future Partner consultants. This role will work in collaboration with professionals in a number of service functions and will provide consulting on partner solutions, management of staff augmentation fulfillment lifecycle (review of technical and logistical requirements, vetting criteria, renewal or redeployment management, etc.), establishing partner consultant training plans, and leading through escalation management.
Success will be determined by the individual’s ability to identify, report and manage the fulfillment of all open staff augmentation opportunities, serve as the subject matter expert to partners and the internal Splunk PS delivery on staffing needs and progress while also building and growing a robust pipeline of Splunk Partner expertise to proactively plan for the growing business needs and demand.
Responsibilities I Want And Can Do That
- Ability to foster working relationships with services companies as well as partnering with Splunk’s Professional Services to deliver enterprise software deployment projects
- Recruit, identify and screen potential consulting partners and their respective candidates in order to fulfill geographic and domain needs
- Ability to articulate and evangelize the vision and positioning of the Splunk brand and it’s products
- Influence our partner community to develop and build a growing business around Splunk services
- Lead the development of the go to market plan to identify, develop and define key focus accounts, to further grow our partner ecosystem
- Develop and provide KPI metrics of partner coverage, capabilities and performance to deliver services based on demand
- Understand and interpret the needs of the partner and of Splunk for a mutually beneficial relationship
- Be primary point of contact for partners and Splunk Professional Services sophisticated issues with regards to partner program
- Ability to understand and familiarize yourself with Splunk and other required technologies at a high level
Requirements I’ve already done that!
- Proven experience in Professional Services roles for enterprise IT software
- Experience with contract management and negotiation
- Effective and clear communication with services partners, channel and Professional Services Managers
- Well organized with an ability to meet SLAs and aggressive timelines.
- Self-motivated, independent and self-educating, yet willing and able to work collaboratively with partner community and fellow Splunkers
- Able to analyze, develop and deploy internal processes
- Travel required 20% - 30%
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Note
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range $160,000.00 - 220,000.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range $144,000.00 - 198,000.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range $129,600.00 - 178,200.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate.
In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https //splunkbenefits.com.
