Summary
This position will be responsible for assisting the IT Manager as needed to support all areas of Information Systems.
Essential Duties And Responsibilities
This includes but is not limited to providing assistance with the following:
Technical Support: Provide first-line support for hardware, software, and network issues, including troubleshooting and resolving technical problems. Provides 1st and 2nd level helpdesk diagnosis and resolution to a wide variety of network related problems, email problems, PC hardware issues, operating system problems and features, Microsoft Office applications and 3rd party software applications. Configures, delivers, upgrades, troubleshoots and maintains PCs, Laptops, and PC peripherals, such as scanners, fax machines, copiers, desktop and network printers, and mobile devices. Troubleshoots CAT5 cabling, fiber, and performs PBX move, add, and change tasks.
IT Inventory: Capable of performing a comprehensive inventory of all IT assets and ensuring that it remains continuously updated in the database. Assists in inventory tracking of software and hardware systems.
System Maintenance: Assist with the installation, configuration, and maintenance of computer systems, peripherals, and network devices.
User Assistance: Offer support to end-users by responding to help desk tickets, diagnosing problems, and providing solutions or escalating issues as needed.
Documentation: Maintain accurate records of technical issues, resolutions, and inventory of IT assets.
Collaboration: Work closely with the IT Manager and other departments to ensure optimal system performance and user satisfaction.
DVR: Performing routine maintenance and troubleshooting of camera and DVR equipment
Device Moving: Safely moving and setting up devices up to 40 lbs.
Education / Experience
Other duties and responsibilities as assigned.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 2 years of college or technical education
- Experience with the Windows operating system and the Microsoft Office suite.
- Hotel experience strongly desired.
Qualifications
- Basic understanding of computer systems, networks, and troubleshooting techniques.
- Cable Management and Rack Expertise: Proficient in organizing and managing cables at user stations, with experience in rack installations and patch panels.
- Familiarity with operating systems (Windows, Tablets, Oracle POS/Micros) and common software applications.
- Strong communication skills and ability to provide clear instructions to end-users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+) are a plus.
Requirements
- Physical demands
- While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
- The employee is frequently required to use hands to handle or feel objects, tools, or controls
- Position requires reaching with hands and arms
- Communication
- Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers
- Must read, write and speak the English language fluently
- Computer skills
- Must be proficient in all computer and networking systems. A+ Certifications a plus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.
Noise level in the work environment is usually moderate.
